McDonald's — Restaurant in Wales

The only positive thing I can say about my experience at this McDonald's is that it (eventually) ended and I was able to flee the squalid surroundings and judgmental glowering of the miserable staff. We arrived and placed our order on the app. This was at 2.45. We waited. And waited. And waited. And - yes you guessed it - waited some more. When 20 minutes had passed with no sign of our food, we checked the app again. It was marked as collected! News to us! It occurs to me as I write this review that the manager may want to check the useless lump dithering around the entrance to the kitchen isn't snaffling customer food on the sly. We went to the counter and waited a further 7 minutes before the vegetables working behind the counter noticed us. The useless lump asked apathetically if we were being served. We started to explain but before we could get to the climax of our little story, a girl (presumably blind and/or deaf as surely a McDonald's worker would never barge in on a customer conversation) intetuppred us to talk to the useless lump without acknowledging us. Once the useless lump had his instructions (for which he didn't seem very grateful) the blonde Helen Keller turned some of her attention to us. 'Are you waiting?' were the words spat from her mouth. 'Oh no dear, we haven't been waiting for 30 minutes yet - please carry on, I'm sure you have much more important matters to attend to such as the state of your hair, i would suggest a buzz cut and a fresh start.' These were the words I would have liked to say. Against my better judgement, I kept my mouth shut and let my cousin do the talking, speaking slowly so blonde Helen Keller could lip read. When we had explained, she took a perfunctory glance at the screen in the kitchen and said 'Oh yeh they're just doing it now.' We nodded and accepted that we would have to wait, an apology was obviously beyond her job description. So we waited. Again. Another 10 minutes passed. My other cousin came in to see what the delay was. After another 5-10 people had come and gone with their orders, we managed to attract what little attention the useless lump had to give us. We explained, again. He stared at us through half closed, vacant eyes before muttering that he would get his manager. He stood by the kitchen entrance for a few minutes, obviously doing his utmost to piece together the few words in his vocabulary to create an intelligible sentence for his boss. I am not sure why this process took so long. Maybe the manager of this poor excuse of a McDonald's had just noticed that her mascara had strayed off her eyelashes onto the surrounding eyelids and she was attempting to fix that? When she finally graced us with her presence, and we had explained our order had been marked as collected and we hadn't seen the food, she stared at us as if she wasn't too sure what our concern. Finally the penny dropped, and she demanded to see proof of transaction before stalking back to the kitchen presumably to make the underling vegetables as miserable as we were feeling by that point. We pulled the bank card up on a phone and managed to get an audience with her majesty and managed to show her the proof of our purchase. Why this was necessary for an order that had already been "collected" I am not sure. Maybe she enjoys humiliating people. HRH grunted and snapped some orders to the underling vegetables. We asked her what she could do about compensation for the ridiculous 45 minutes we had now waited for our "fast food". 'We have just had to make this from scratch' she said defensively, as if this was over and above what they are paid to do. 'Yes your majesty, and I'm sorry to put you in to the trouble' said my intrusive thoughts 'but it would have been nice to see our so say fast food 40 minutes ago'. We waited a further 5 minutes and finally, FINALLY, a girl (who needed some firm lessons in contouring) dumped our food on the counter. Too hungry and tired to argue, we ran, aided by the whirlwind that came every time she batted her...

I would probably never come to this place again - i keep saying over and over again that I won't visit due to the poor service from the staff members - BUT yet again, I went back and had the same experience like every time. It's clear to me that the staff are either not paid well enough to give a toss about ways going on, or they just quite frankly can't care less ! I ordered my usual double cheese with a chicken mayo, large fires, mozzarella sticks and orange juice - i was waiting 20 min and my order number hadn't been called - I get it it's busy, I do understand that and I have PLENTY of patience when it comes to waiting - BUT fast food is called FAST for a reason - when i asked politely where is my order as I've been waiting for almost 20 min and I'm on duty, I just stopped by to have a quick lunch, she said its coming soon it won't be too long now - are you serious? after waiting 20 minutes, not to mention you have already served at least 5 customers whom ordered way after me and many others, you're telling me that my order won't be too long now ? and this happened three times - I went back the next day morning, it was snowing quite heavily, went to the drive through this time, I stood there like a moran watching 8 cars going passed and yet no one asked me hiw can I help - so I made my way to the window and the lady said to me, it's the two of us but the other lady is quite new, I said well ok but there were 8 cars had already gone through and I'm still waiting there for someone to take my order ?! hello 💁‍♂️ - I placed an order, the guy at the 2nd window asked me if I wouldn’t mind waiting in the parking lot and he'll bring my food as soon as its ready, I said yes course, how long roughly i asked, he said 5-10 min - I said ok no worries , I'll wait- waited 15 min and literally I swear to you, no one came out with my food, I went back in, asked for my order and they replied, oh I'm very sorry I completely forgotten. now think about it, if I'd have waited another 10 min, and not gone inside, do you reckon any of them would have been bothered to actually bring my food ? not to mention that it was all pretty much dry as they kept it under the heated counter - so for me this place is an absolute joke! I don't eat much McDonald's anyway, the breakfast double sausage with egg tastes like...

What an absolute disaster this place is. Today I decided to grab a McDonald’s on the way home from work. To make things easier on myself, I ordered through the app to pick up, opting to collect through the drive thru. A bit of a queue when I arrive but I give my code, no problem, drive round the window, get given my drinks and McFlurry, and then the staff member asks me to park up in a bay and the food would be brought to me. Ok, no problem, I drive around the corner - all the bays are full, so I have no choice but to park in the main parking. Knowing they wouldn’t be able to find me there, I decided to go into the restaurant so I can explain to a member of staff and not miss my order. Well, it was chaos in there. People everywhere waiting to be served, no one on the counters. One woman had already been waiting 20 minutes and opted for a refund instead of waiting any longer. After about 10 minutes I manage to flag down a member of staff and explain, he passes me over to the manager (I assume) who was barely an adult, and he said no worries, they’ll come find you. Ok. I wait. And wait. All around me people are waiting for their orders, people who have had their orders come back to the desk to complain that there were items missing from what they had ordered. The back kitchen area is packed with staff, most just stood around chatting instead of actually helping anyone. And the complaints continue. Some, like me went through the drive thru and have been left waiting, more people asking for items missing from their orders. Just non stop issues. I’m stood there getting angrier by the minute at the sheer incompetence of the staff, not an adult among them, none of them taking control of this mess. After 30 minutes of waiting, I flag down my third member of staff, explain again my situation and she asks for the last 3 letters of my number plate and disappears into the back. Five minutes later she’s back with a bag of food and I don’t even bother checking it, I grab it and leave, relieved to get out of there. My McFlurry in the car is of course melted by this point, and to my amazement everything I ordered was actually in the bag when I did check it. But safe to say I won’t be going back to this McDonald’s. I have already given up on rhydycar McDonald’s as they can never get an...