New Happy House — Restaurant in Wales

This place has been dishing out first class food every single time I have ordered. When I’ve been to collect, I’ve been made to feel welcomed and appreciated. Over the phone you have always been so helpful and accommodating. Tonight however, our experience has melted my heart. I cheekily asked for chop sticks and fortune cookies… my request was met total agreement with a level of service I haven’t had in the most high brow restaurants I’ve visited. So… twenty five minutes later my food arrived at the same time a call from Martha who had dealt with my order. She was mortified that on her short break the sticks and cookies had been missed out and how genuinely sorry she was.

Would you believe it, 10 minutes later a bag of chop sticks and fortune cookies arrived!

Martha, thank you with all our...

I placed an order online, and the lady who attended to me, her service was top-notch. I ordered fried rice extra portion. This had little/no taste. The happy house mixed meat fried rice was ‘wet and soft’ it was difficult to understand if it was still fried rice.The prawns with mixed vegetable had little taste. I wonder if the cook was cautious! For the Mixed appetisers, I enjoyed those the most. Quite tasty. Is it safe to say the person who prepared the appetisers differ from the person who cooked other meals? Thanks for the free prawn crackers, I...

Never again! Firstly they could not understand our order due to the loud kitchen behind them, took several attempts and not very polite.

We wanted to pay by card but this was not possible so we were asked to pay by bank transfer into a personal account. Alarm bells should have been ringing.

The delivery took over an hour as the driver went to a completely different area of Cardiff so took him 20 minutes to then get to us.

Finally the food was not the best and warm, left all of us ill that evening. I don't like giving bad reviews but I...