Rossini's Italian Restaurant — Restaurant in Wales

We came here visiting from Liverpool. Avoid!

I rang ahead to make sure there was tables available and whoever I spoke to on the phone didn’t have a clue what she was talking about she sounded confused I had rang up and asked for a table. At this point I should have gone elsewhere.

However we made the drive and came for our tea this was our second mistake. The restaurant is located on a dingy street and looks like someone’s put a few tables in a charity shop. We were placed right by a draft loud UPVC door that didn’t shut properly and kept getting slammed despite the restaurant being empty. I asked the male server if we could move so we were away from the door and he pointed towards the exact same table opposite the one we were sat in 😂 still next to the door.

A member of staff who barely looked old enough to work came over and took our order. As we were waiting for our food we noticed there was pictures all over the walls saying ‘award winning Italian’ ‘best Italian 2023’ don’t be fooled this is the best Italian in RHYL. My Mexican friend was more Italian than this dated awful place.

The food came and was completely below average, the staff really didn’t seem to know what they were doing. The pizzas are 100% not homemade, as an ex General manager of a pizza restaurant I know fresh dough. I’ve had better pizza from Iceland. Definitely frozen and as for the carbonara, again was up there with one of the worst I’ve ever had it tasted like cheese sauce? Definitely a microwave job.

This place is dated and old and the staff are not welcoming. Then to top it off we waited 15 minutes for the bill before I got up and had to flag someone down despite them all stood around the bar area doing nothing. The best part of my meal was the complimentary mint that came with my bill.

Don’t...

Comically bad service and Laughably bad food.

Owner looks like death personified with grease back hair. Co-owner looks like she should be retired in a home, but has so much fakery plastered all over her you would think she is a drag queen. Would not shut up about her two dogs that warm her feet up. (I don't care). Only other member of staff that seen to be serving was so slow she only took one thing away at a time as she "didn't want to drop anything". She reminded me of Lurch from the Adams family.

Coke I ordered was flat. Told them and the replacement was flat (I gave up after that) Other drinks were at least ok.

The party I was with ordered: Starters: basic garlic bread. Took 45 minutes to arrive. Shop bought. Boring! Garlic mushrooms. Premade and reheated. Homemade chicken liver pâté. (This could have been the reason it took 45 minutes as I think the 'chef' to source then go and kill several chickens to extract the liver to make what he thinks is pâté.) Tasted like what I can only imagine cat food tastes like. Was lumpy and not in a "course pâté" kind of way.

Main: Spag bol. I was told it was "ok" spaghetti and meatballs. Disappointing taste. Just tomato sauce with spaghetti and cheap frozen meatballs. ham and pineapple pizza. Frozen, shop bought. Boring! (special) tagliatelle with strips of chicken, chili and garlic butter. Swimming in water. It was obviously premade and reheated. Tasted "ok" at best.

Didn't want to order dessert as I saw some come out for other tables and that also looked pre-bought. So figured why not pop to Sainsbury's on the way home and got a ship bought desert ourselves.

"If you can't beat um. Join um."

Avoid at all costs! Sainsbury's is cheaper and tastier... And quicker come to...

We have visited Rossini's a number of times and never had a bad service!

My Husband and I went Saturday, I ordered the rib eye and Husband had the T-bon, when my steak arrived it didn't seem right and had a bit of a strange taste to it, I spoke with one of the lovely team of staff and quietly explained my concerns to her, to which she apologised and took the steak back to the kitchen (which is a viewable kitchen to the restaurant), she then returned and informed us the chef would happily make me something else, I asked for the same again as I fully understand these things sometimes happen, she headed back to the kitchen and again returned after talking with the chef, she said the meat would be freshly cut from the same piece as the previous steak and maybe I'd like to go for a different steak (which I was very grateful for). I said I'd have the chefs choice and continued to happily eat my chips and peppercorn sauce (which were delicious), all the while my husband was happily enjoying his T-bone 😊 To my surprise a short while later I was greeted by the main man himself with a huge T-bone! Wow!! What a steak!!! I'm not a big eater but I just couldn't leave that, absolutely delicious!

We were also shown the packaging from the rib eye which was definitely in date so it was obviously just one of those things. I don't like to complain but as the chef said, they rely on customer feedback.

Not only was my steak replaced but the chips and sauce too 👌🏻 absolutely perfect customer service from start to finish.

We will be back and happily recommend Rossini's to our family...