Royal Kebab — Restaurant in Wales

We always have ordered from here but after calling the shop and not even offering to rectify it. we would have happily given the food back, changed it or even just had a half refund. But instead the shop was rude telling me the price is higher everywhere else! As if i should be grateful 😭. They are more expensive everywhere else because the other shops aren't ripping people off for a 1 person meal for the price of a share one and not stating this on the menu. A different local shop (which is top quality) have mixed grills that come in an actual LARGE square metal tray salad sauce pots (MORE THAN 1), pitta breads the lot. And is still specified as a mixed grill. Yet this was a far cry from past orders at other places with the same description on their menus. Hence why i probably shouldn't have even bothered with this place for this particular thing. My own fault from deviating from what i normally have and trying something new! Could have had a spoons mixed grill for alot less and better meat you can chew through.

I honestly Would not waste my money there again, which is a shame as its the quickest and easiest option short notice. I would definitely say “Stick to what you know” and the better places that justify the prices because the quality size and service of food is better. Would have happily said it was my mistake as i clearly went on face value with the description on the menu, and assumed it was the same as other shops do! but seeing as the shop has no manners or customer service, i dont see why i should just say ok. Absolute let down because that could have been spent elsewhere for ALOT better food and...

Me and my partner ordered from her 11th February 2019 payed almost £17 for a pizza medium shish kebab and chips. When it got delivered i was adamant to kebab they sent was a small because it was tiny, just thought thats no way a medium if it is I would dread to think what a small is. Ring the shop and they inform it is a medium. Im disgusted by this it's so small I asked for all the salad and garlic sauce there is hardly any salad on the and the garlic sauce is like watery yoghurt and mint can't fast no garlic at all. Do yourself a favour and go to family kebab in crosskeys where I normally order it's amazing. Portions are huge, Garlic is stunning and they have...

absolutely disgusting customer services, ordered from there so much and had to call them now 3 times because they have got something wrong… he said over the phone that every time we order there’s a problem, if they can’t listen to their customers over phone when ordering food they shouldn’t be working at a takeaway shop never ordering from here again...