Sŵn-y-Môr — Restaurant in Wales

Visited to stop off for a coffee and scone, got the drinks straight away however waited 30 minutes in total for a scone that was in the case ready? After 15 minutes went to see where is was as was told it would be brought out to where I was rudely greeted with ‘we are busy you know can you not see we will bring it out when it’s ready’. Went and sat back down but then after another 15 minutes totalling half an hour I went back just to get a refund as we had finished out drinks. When asking for a refund the £4 was thrown in my hand without even an apology. Staff were very very rude making the experience very unwelcoming and wouldn’t recommend to anyone. Very disappointing experience.

-Edit-

In response to the business reply, firstly when I went to ask for an update yes I did go to the side because a lady acknowledged as I was walking over but I waited patiently to be asked if I was okay, when I politely asked if my scone was ready as I had waited a while. I was shouted at from the lady on the till which is where she said ‘we are busy you know can you not see’.

The second time I went in I waited Patiently behind an old lady in the Que who was getting served when I asked for a refund. I did not once ‘push to the front’ I also did not say the words ‘they clearly don’t know what they’re doing’ I’m unsure who or where u have heard this from? However if I am going to be shouted at first when simply asking if my food was ready it is going to cause customers like myself to become agitated. If you are busy and have an extended wait on food it would be good common courtesy to make customers aware of that.

If this is your interpretation of what happened i would advise if you have CTTV recording that you watch it back and listen to it as what you have said is rather fabricated and some points you are made are...

Visited today 1/7/.22Ordered a regular breakfast,with hashbrowns and mushrooms and a pot of tea A very tastety and very good meal.It was well cooked with good quality sausage and bacon .In fact I have been here before and was not dissapointed ! Also good pot of tea, not with tea bags but tea leaves,do'nt get that very often

Staff were freindly.I was given a lovely smile by one of the Welsh speaking waitresses more than once In fact I thanked her for it in her own language.It does'nt cost anything an it makes such a difference !Informed the waitress that i had enjoyed my meal when paying my bill.

Hopeing to be back soon this summer.Thank you very much PS It seem's to show a 4 and a half rating,I have...

Worst meal my wife and I went here last night 24th of July and my wife ordered the chef's chicken special curry and rice when it came the chicken was cold so she promptly told the waiter and it was taken away and then probably put in the microwave and brought back, in all our year's we have never had chicken curry and rice all ready mixed together not much chicken very chewy not enjoying, I myself ordered the gammon and chips, my gammon was as thin as 2 slices of bacon curled up not one for complaining really i am 66 years old and my wife is 60 we feel that we have to post this. And we had to pay the full amount not...