Starbucks Coffee — Restaurant in Wales

Extremely disappointed customer service. Visited on 26th August 2024 at 17:53 pm. 1 star is way too many. I have long wished to share my feedback, as I find myself regrettably disappointed with my recent experience at your branch. During my visit today, I encountered an individual who deviated from the typical professionalism one would expect. I have been served by a young lady who seemed to be new in her role.

My friend and I ordered 2 slices of the Pumpkin marble loaf with 2 hot drinks. When we received the loafs we noticed one of them had been smeared against the back wall of the display fridge with some of the cream and Pumpkin seeds stuck on it. When I politely asked the young lady to change the loaf with the nicely garnished ones, she was constantly discussing the situation with her other workers on the headset. This caused significant delays and frustration.

Despite a long wait, another girl came to us with an extremely unpleasant attitude asked why I want a replacement. I explained the condition of the loaf is not acceptable and I believe its not hygiene to eat due to its contact to the fridge wall. She was constantly asking me why, why? Instead of respect to the customer and accept my request and do an exceptional customer service she was just trying to force me to accept her perspective, aggressively. She had no manner and had a very aggressive attitude.

After a long discussion, she grabbed a plate with a loaf and threw the plate at me in an aggressive manner, which made me feel very uncomfortable as disappointed. This level of unprofessional behaviour is unacceptable and ruined the entire experience.

When the full service is not provided, why should I pay the full amount?? If my cake has been smeared against the wall, why should I have to pay the full amount??? If you handle service in this manner, customers should have the right to pay less.

So I had to ask to speak with the manager and I explained her aggressive behaviour. Regrettably, he wasn't helpful at all. I've never seen such an unqualified team at one place.

Extremely disappointed with the service. The staff was unhelpful and rude. Better training for staff and quality control on orders would greatly improve the service. I won't be returning and would not...

Extremely Disappointing Experience and Unprofessional Behavior at Starbucks

On August 26th 2024, at 5:53, my friend and I visited Starbucks and had an utterly disappointing experience. We both ordered a slice of pumpkin cake, but when we received them, we noticed that one of the slices had been smeared against the back wall of the display fridge, with some of the cream and pumpkin seeds stuck to it. When we politely asked the staff to replace it with a clean slice, we were met with completely unprofessional behavior.

One of the staff members told us that they couldn’t replace the cake. We explained that this cake was not hygienic to eat due to its contact with the fridge wall. Instead of addressing our concern, she responded in an inappropriate and dismissive manner. As a customer, I expected to be treated with respect, not to be spoken to in such a rude tone.

When we asked again for a replacement, the staff member angrily grabbed a plate, and without care, placed another slice on the counter. This action caused a loud and unpleasant noise from the glass display, which was entirely inappropriate and disrespectful.

Finally, we asked to speak with the manager and explained the unacceptable behavior. To my disbelief, I have never encountered such an incompetent and unqualified manager who lacked basic customer service skills and made no effort to resolve the issue.

This experience has left me deeply disappointed, and I am unlikely to return to this branch again. Starbucks seriously needs to review the conduct and customer service training of its staff to prevent such unpleasant experiences...

After finishing our drinks and food on a table outside the premises (due to covid restrictions) at Starbucks Coryton, our waste was placed in on a table just inside the shop due to there being no bins outside. We were then followed across the car park by a shop assistant who then suggested that 'we did not leave our mess lying around as there is a pandemic on you know'. We pointed out that there were no bins outside but were told that there was one further inside (we did look inside from the door bit could not see it). To be told that we were risking covid spreading only to be told that we should reenter the store to place our rubbish in a bin was illogical. We are all told that outdoors is much safer than indoors! To be told that we had left our mess lying about when we had clearly collected it up and moved it to a table easier to access by the staff was just plain rudeness from the staff member. This store is clearly poorly laid out to comply with current covid requirements and it's unfortunately staffed by at least one lazy person who doesn't appreciate the job they have in this time of job insecurity. The icing on the cake was the staff member shrugging when we told them that we wouldn't be back. I guess they don't understand the link between customers and their wage packet. I would suggest to Starbucks that they re-train staff who show this indifferent attitude to their customers. A pity as I've been treated well by Starbucks...