The Mad Platter — Restaurant in Wales

Since new owners took over, and have reached out and made this a million percent right. We are now regulars and love it so have edited the review.

Old review

Booked for a table of 11 for afternoon tea. My other half had been looking forward to it for at least a month before hand. We called them 3 times during this period to update on dietary requirements etc. Got there today, we sat for almost 2 hours, right then someone decided to ask if we were eating or not. They had already missed off a lot of our drinks, But went with it. They the told us we couldn't have what we booked. The owner was incredibly stand offish because apparently a member rof staff and stated "we weren't sure if we were eating" when.we arrived, although they were unable to identify which of us had said this after being booked FOR A MONTH. So long story short, we didn't eat here. Terrible service and didn't even...

Great food and lovely place to sit just read the T&Cs! . I went there with a few friends as a late Birthday treat with a £20 voucher. We pre booked platters as requested which were a delight! On paying for the meal we were informed the voucher unusable as we had not informed them on pre booking the meal which admitally we had missed this, We questioned why it would not be a possible to remove £20 off the bill that had been paid to them as we were all paying separately anyway ? with no coherent answer. The Staff dealt with it as well as they could and clearly were just following directions from their boss over the phone. We paid the bill in full. It might be a suggestion to derive a clearer system where vouchers can be used in premises or question on a pre booking if we had one. It was shame after a great tasting meal we left with a bit of...

Wow this place is amazing!! We came for a friend's wedding reception and the food was absolutely fantastic, Greek themed, beautiful both to look at and to eat. We had Greek salads, spiced feta dip, taramasalata, fresh hummus, roasted aubergine, flatbreads, a cold meat platter, a cheese platter, dolmades, halloumi & veg skewers, pork & chicken skewers and the most gorgeous meatballs 😋 luckily there was enough left over for us to grab a take-home box! The staff were very attentive, really helpful and friendly and nothing was too much trouble. All in all, a brilliant place to go and I hope to come back some day...