The New Inn Hotel — Restaurant in Wales

Went to The New Inn while on holiday from Nottinghamshire at Abbey farm camp site, our first visit was on a Sunday afternoon so we ordered the Sunday lunch for the 3 of us, (2 lamb shanks & hand carved ham) it was delicious, enjoyed everything on the plate, would have eaten it again but couldn't because I was absolutely stuffed. 11/10

We enjoyed it so much we went back on the Wednesday evening for tea so we ordered from the normal menu (fish & chips, hunters chicken, chicken sizzler) both my husband and son said the chips were rock hard , chicken was really dry, fish was dry too. I had the chicken sizzler, to be served on a hot skillet, there was nothing sizzling about it, it was hard lumps of chicken in a sloppy sauce with sloppy onions and disintegrated peppers, it looked more like a sloppy chicken stew, the 2 wraps were solid and the rice was hard and cold. All 3 meals were awful and the only reason we didn't complain was because we felt bad putting the barman who served us in a awkward position, he was really nice and was running about trying to serve at the bar, take food orders, bring cutlery, condiments and food out to the beer garden and clean tables in both the bar and out in the beer garden because he was the only one working . We found a bin a scrapped our food into that to avoid causing him even more work as he was rushed off his feet. 2/10

On the Sunday lunch I would have recommended The New Inn 100% but on the weekday evening meal I would NOT recommend it, it's a shame because we thought we had found a little gem of a place for us to use while staying here. Unfortunately we won't...

Never again. We booked for a fathers Day meal and liked the look of the menu. We arrived and went to our table as we were shown at the bar. As all our table arrived, we ordered our food. Staff weren't very knowledgeable and were told we could only have 2 courses. we then asked, but the menu says we can have 3. The young lady replied, "Oh yes, you can." We ordered Starters and we wanted to order 2 kids starters. we were told well kids don't need starters, wow really is this how you treat customers with children?" Our children wanted starters, so we asked if we could have cheesy garlic bread, which looked like a struggle with the staff response. We were checked on waiting for our food to arrive. Staff member said everything ok with your food, and we hadn't even had anything yet.Food came in drips and droves not together 5-10 mins at a time. We were then told we all needed to be out at a certain time as they needed the table fine, but we hadn't even had our main course. We then had to wait for our main course roast dinners again 5-10 mins wait for everyone to get the food. I couldn't fault the food tbh was lovely but we skipped the deserts as we didn't want to wait anymore, and we were put off with the way we were treated. We noticed all the staff were very young and didn't look like a manager was in sight bit of a free for all really. It's a shame because it could really be perfect with customer service training and a bit of attention here and there. Also seems the pub takes delivery orders as well but I would recommend you also look after your customers that are at the...

Was recommended here by locals but I definitely would not recommend. On holiday here and come here for my 30th birthday. Gorgeous pub with lovely pods at the rear which are dog friendly. Unfortunately the service is awful.

Booked a pod, however when arrived there were people sat in it as no reserved sign put out. Staff asked other to move and told us to sit down. Didn't wipe down tables between and no cutlery in pots. Waited over 10 minutes from finishing starters until mains arrived. Mains was actually really tasty, however had to ask for missing cutlery. We then waited over 30 minutes with dirty main plates for our dessert, which didn't arrive. I've then gone into the pub to remind staff and was told someone would bring it out. Waited another 20 minutes for it, however still not arrived. Went back inside to speak to manager, however none on the premises. Given £4 refund for the 2 desserts, another wasted 50 minutes. 2 hours for a 2 course meal. Beyond a joke. Dirty dishes still here, yet staff standing...