Voltaire — Restaurant in Wales

It's a real shame. Such potential impacted by quality and service. Over an hour, wait without attention from arrival to delivery of food in an uncomfortable spot after a booking muddle not managed well. Speciality burgers were reported as standard but my dish was very nice indeed. Mocktail not much cop. Price pretty cheap. Atmosphere excellent.

....

We booked via telephone. Upon arrival, a group before us were having a difficult conversation as there was no evidence of their booking. They were allocated the only remaining family table. We stepped forward to be told our booked table for which there was evidence of having been made was just taken by the people before us and can we sit at this mall corner table for two a d have two chairs pulled up from.oitside. We complied. It was difficult and uncomfortable though.

After about a 16min wait at the table, the service arrived despite not being really busy. We ordered. Drinks arrived promptly.

The non alchoholic mohito was lemonaid with some mint leaves. I had to crush my leves myself just to get an alternative flavour to lemonaid.

After about a further 40 mins I had to get up fromntable and enquired whether we had been forgotten. The staff had spent the whole time chatting at the bar. It looked like every table onnthe floor was waiting g. I was apologetically told there was a very small kitchen and it would be soon.

A trip to the communal toilet revealed a poorly maintained cistern with an easynrepair ifnored and generally pub like experiance.

Shortly after our cutlery was delivered. the placings for all 4 of us was deposited in one plie and left for us to sort out..

After a further 15 minnwait without any attention from the staff, we were discussing abandoning when the food arrived. I've never walked out of a place before to give you an idea of the frustration of wait combined with being ignored.

It was good food. Not great overall, but good. Not worth the wait.

The entire.time.the ambience was good with good choice of music, but it did rigger overload for myndaughter due to the volume and going over the edge of hungry.

We left as soon as we finished the main not wa ting to linger.

Shame... amateurish service ruined what could have been an inexpensive and...

Waste of money/time. We came all the way from Southampton for a holiday to visit North Wales. As vegans we try to choose our eating out places only vegan restaurants to support them. However we were so disappointed this time. Lets start from the toilet…OMG it smells disgusting, no button on the flash/no toilet roll holder, (is it too expensive to fix!?)baby changing matt touches on the dirty floor.(get at least the portable ones that you can pull out from the wall, doesnt take much space). The food menu wasnt expected… as in the Google Review shows the one from 2 years ago so we planned to choose from that menu but the waitress said they change in every season, however we figure it out something to order. The Beast ( not tasty too greasy) Creamy garlic Mushroom, came with the big chipped plate( no garlic taste at all, mushrooms were soggy) V Calamari ( just about okay) Dirty fries(frozen chips, frozen cheese-it wasnt even melted- added some sauces and couple of jalapeños on top, doesnt worth £5.75) We were planning to have some desserts and take some to home but from all disappointments I had half of my dirty fries and wanted to leave as early as possible. Oh also we had a little one so we asked for a high chair. It was dirty and sticky, probably not even cleaned for ages. So I ended up cleaning. We had cocktail and bottled beer. Cocktail arrived pre-spilt, taste was good. Service was fast and the waitress was nice. We spent £50… out of all I strongly NOT RECOMMEND this place.

Update-9.8.23 After this review they sent a msg to us saying, why did you leave bad review, ahaha is that a joke! There were facts needed to be point out! so you do better for the next customers...

Ordered food through just eat these guys actually come under the name urban eats, my order was just under £24 but to my surprise 6.50 pm and my delivery time came and went and no food was delivered even though it said on the just eat website it was delivered so I called the restaurant and got a very rude man telling me there is nothing he can do because it’s a driver not employed by them directly but it was a just eat driver but it’s the way he spoke to me like he didn’t give a dam, so I contacted just eat on their app of course as customers conveniently cannot call them …only to be told the driver made several attempts to contact me (they made none) and apparently left my food in a safe place??? I live in a block of flats surrounded by 6 other blocks of flats 😡 I have a buzzer and nothing was rung by anyone!!!! And as a result they aren’t refunding me??? So I called the restaurants to a manager who said they have had problems like this before and they will contact just eat for me personally (they never did) now when I try to call the restaurant I get ignored or the phone gets disconnected… I’m very dissapointed that this wasn’t simply resolved by either the restaurant or a company as big as just eat it’s actually disgusting how they can get away with stealing from people with no consequences at all!! I’ve been forced into going to my bank for them to try and do something for me but as of yet nothing was done but I live in hope as this has really given a knock to my mental health and I cannot afford to lose money like that I’m not a rich man and a takeaway for myself is a treat that doesent come around...