Alfie Grimshaw — Restaurant in Warwick

EDIT: Just thought I’d update this review to highlight to Alfie that I was referring to two separate visits; the latter today, and the former a few weeks ago. Great to see that the initial reaction is to deflect, and, having read some other reviews, it does not surprise me. Good luck in your endeavours, the only way is up :)

Moved to Kenilworth very recently and have been astounded at the quality of the food options here. So much so, I naively believed there wasn’t a bad option here. Boy was I wrong.

I’ve been in twice, and both times I couldn’t have fought harder for a smile. Once for a battered mars bar as a treat, and once for some scampi and chips.

Having asked for two (mars bars), and arriving home to see a lonely one, I chalked it up to a small mistake and didn’t think much of it. However, ordering some proper food, I realised that this establishment clearly didn’t worry about quality control. Anaemic chips and overcooked scampi couldn’t have prepared me for the worst mushy peas I’ve ever had (I do love my mushy peas, so the bar is very low for me to belt up and eat away). I’ll let the pictures speak for themselves.

I’m not one to usually write reviews, less so when I didn’t enjoy it, but I feel the stark contrast in quality compared to the surrounding options has to be highlighted.

Unless improvements are...

Extremely disappointed in this local take away. This was generally our go to fish and chip shop but it has progressively deteriorated in quality. Visited on 1st July 2022 and ordered 2 cod and a large chips. Returned home and was disgusted; one of the fish had a distinct "off" smell with my fish having huge clumps of uncooked batter. The chips were clearly past their best and were a soft deep brown colour - not fresh and not as expected. I took the meal back to the store and tried to discuss with the gentleman owner in a quiet manner as there were other customers in store; instead he questioned everything that I told him - "have you bought fish from us before" "this fish does not smell", so his wife who does the cooking started to inspect the undercooked batter. They then took all of my meal out to the back of the shop to leave me standing like a wet lemon - no apology, no offer of anything and no refund. On this alone we will never eat from them again, in fairness we always used to use School Lane Chip Shop which is further for us but clearly is now the firm favourite. Alfie Grimshaw owners should be ashamed of your customer service - customers are always right even if you disagree and at the least you should have offered my money back. Hopefully local Kenilworth residents will take...

Ordered on Uber Eats, where, by the way, they operate a second storefront called 'Kim Fish Bar and Kebab House'- but it's the same address and menu. Ordered FISH, the food in their fake storefront's name, and after I substituted one fish item for another, as they asked me to replace it, they cancelled my order, wasting a good 15 minutes in the middle of the night and a further 30 minutes as I disputed with Uber to get my money back. Dodgy and disgraceful to make fish and chips part of your branding and then have neither and waste customers time. If they were out of items then you can MANUALLY DESELECT those items on Uber to stop people ordering. Why they did not do this I don't know. After cancelling my order they closed their fake storefront on Uber, but they are back up today, obviously no idea if their fish listing is real or would just be cancelled again! A real shame as I have family on the South Coast and yet this was still probably some of the best fish and chips I've had in the past- but I won't be back. Rude and...