Sunam Balti House — Restaurant in Warwick

Not a bad meal, but service a tad strange.

One of our party had placed a reservation ahead but when an advance party of us four turned up without him and mentioned his name, they ignored it and immediately led us to a table with only four seats. When we mentioned we were a bigger party, they kept asking how many - we didn't know how many had been reserved and they couldn't find any information about the reservation... so we just sat and waited until the rest appeared. But it didn't show their reservation system in good light.

Nonetheless, we were seated and sorted with pints of draught cobra, along with poppadums with a quite good range of 5 accompaniments, the mango chutney having a nice background bite rather than be over-sickly sweet. There was a pleasant smell of caramelised onions and tikka from frequently-brought sizzling platters all around us, and it was clear they cater for quite a variety of tastes and ages. Next time I may try a shashlick!

I opted for the Tikka Chilli Massala, which was categorised as only one chilli strength, but came with plenty of sliced green chillies that created good heat spikes as punctuation, rather than have a dull samey burn throughout. My colleagues remarked that they quite enjoyed their Jal Frezie (one mentioned that they preferred it over the Xacuti the prior night, which I found quite sweet to the taste). Another of our party went for the Maricha - which was pretty bitey and let people know they'd ordered one with kick.

I'd return again, but have to say I preferred the Lembu-style one I had in the Indian Edge... so will probably try the same in the Sunam at...

Bad customer service! We actually liked the food. Came here for the third time in July-August. But tonight one staff was very rude, pulling faces and being very sarcastic about what he thought was not enough orders. There were 5 of us, myself, my husband and my two kids with their grandpa. We ordered 2 main dish, 3 side dishes which was quite a lot. Our kids had their tea so was not looking to eat at the restaurant. This particular staff said that ‘you have 5 people, why only 2 main dish’. So I asked, ‘so are we not allowed to sit here if we don’t order a main dish?’ Pulled a face and said ‘I’ll serve you for now….’. Oh gosh, very rude behaviour. We know our portion and those 2 main dishes was enough. Why need to order more and just waste food? We just wanted a nice evening out, but instead the waiter made our evening very unpleasant. Made us feel guilty for even sitting there. Couldn’t wait to get out of there. Definitely never coming again because of bad...

Went with friends last Saturday the restraunt was very busy which is good for them, we were shown to our table and presented with menus when I asked if they were able the combine a dish, I did not expect them to do it I politely enquired if it were an option. The waiter rolled his eyes at me pulled a face that showed obvious annoyance and then asked do you want chicken tikka I said I would prefer prawn I was then told that's expensive. My point is this I only enquired not demand I was not trying to be awkward I prefer prawn to chicken and at no point did I ask for the cost. What he could have said instead was more along the lines of we are very busy in the kitchen would you like to choose another option. Not a series of face pulling, obvious annoyance and assuming that I shouldn't be ordering because I couldn't afford it. Food actually was nice..service ok customer relations dreadful. That put us off returning in the future. So four customers lost over...