PizzaExpress — Restaurant in Waverley

My two year old and I came for dinner the other evening. It was a real treat for us and it didn’t disappoint. The food came out quickly and tasted lovely! But the highlight of our visit was the staff. They were all very welcoming and happy to sit us down. You could really sense that they enjoyed working with each other and had a good working relationship with the manager, which sometimes lacks in places. My two year old decided that he didn’t want to sit for dinner anymore and began to walk off and shout, which left me feeling embarrassed. However, the staff continued smiling and talking to him. He took a real shine to Giorgio and they spent ages talking and playing (which meant I could eat my dinner, hot! Something that doesn’t really happen anymore.) It really was the kindest thing, something that might not come under his job description but made such a difference to our visit. We left and my two year old said ‘that was fun I like it there’...

As seasoned pizza express livers all over the UK and world this one doesn't live up to brand expectations overall.

Let's start with the good stuff - the staff here are exceptional. We haven't experienced such customer focused staff anywhere else in the UK ever. Great job.

And then the food experience. This restaurant is clearly trying to trim costs and you can tell with the food experience. The children's pizzas had 5 drops of cheese each on them - we sent them back and they came back with 10 drops of cheese on the. - seriously poor. The homemade sicilian lemonade was watered down to the point it was barely recognisable in taste. And don't get me started on being forced to pay for super expensive bottle aqua pan a water when other tables were served jugs of tap water.

Sadly having superb staff doesn't compensate for an average food experience. We won't be back to...

I took my daughter to pizza Express for dinner & the food & staff were fantastic. My daughter had her bike with her & they held the doors open & found a place to store her bike whilst we ate. The meal was prompt in its arrival, not that it would have mattered, as they had excellent activity sheets for children, with things to colour, stickers & even a chefs hat to decorate! We ordered off of the children's menu, which offers three courses, unfortunately we had to leave to catch a train, but the staff very kindly boxed up my daughters pudding & we were able to take it with us. Highly recommend this place, the menus are great & the food...