Domino's Pizza - Heathfield — Restaurant in Wealden

This was honestly the worst takeaway experience I have ever suffered. Firstly the pizza took absolutely ages to make due to them being "short staffed". It had been over an hour and me + my friends had not heard anything from them even though the website said the delivery would be 40 minutes. We decided to ring them and were greeted by the rudest manager ever! Richard proceeded to tell us it was our fault that we had not got the pizza due to not reading the terms and conditions which states they are allowed to be late. I am not an unreasonable person and can understand if someone is late by a bit however by the time that it was sent out for delivery it had been over 1 hour and 45 minuets. To me this seems absolutely ridiculous and then to be treated rudely by a manager who is definitely out of place managing a store made the whole experience worse. We had tried explaining to him that we ordered the pizza for when we would of liked to eat it but apparently were still not "eligible" for compensation. To top this whole experience off when the pizza finally arrived over 2 hours after we had ordered it, it turns out they had missed some of our order and it was lukewarm. The driver told us contact the manager again as he was not in a position to help us. With regret we tried contacting the rude manager Richard one more time. Again he insisted that we were wrong and our pizza was "boiling hot" and only agreed to give us £5 compensation for next time we order that was for some missing sauce. Quite frankly i am disgusted by his attitude and mannerisms to customers and feel like there is no way they should have a man like that managing a store when he isn't even able to speak politely to a customer. This experience has been so awful i dont even want to go back to this store to redeem...

ordered pizza for delivery, with specific details of which house included address and postcode, i get a call from the driver (who granted was on a moped which makes life more difficult) and he says he cannot find my house. after multiple attempts to give him the directions to get to my house, he turns left instead of right and tells me to meet him at the coop. usually i wouldn’t complain about something like this but i requested delivery for a reason. not to mention i was in the phone with him for 20 minutes trying to direct him but he continuously went the opposite way to what i said. furthermore, i contacted the store and they said they would call me back when they found the name of the driver who was intending to deliver my food. lol never got a call back did i? food was also super sloppy and my half in half turned into a mixture of all the requested toppings in the middle. tasted aight tho. also the garlic dripper strip things, not that...

Ordered this evening 27/01 @ 18.30. Said it would be 30 minutes.....turned up at 19:30. One pizza had been boxed completely wrong, phoned up got told they've found my pizza and it'll be sent out. I had to ask for a fresh ones considering the correct one was probably sitting for half hour 40 minutes. Fresh one delivered a little later. I could only eat 2 slices, the bbq sauce I think they split the container over the pizza, it was literally weeping though the box!!!!!!! Not only that, it was missing toppings, phoned up got told they run out of toppings yet wasn't told on the phone. So two wrong pizzas, one was nearly inedible. The only thing they'd do is send a box of cookies nothing else. Ordered two pizzas, I have two pizzas that are wrong, and all they do is send £5 cookies for a without the deal......£70 order.

This is the second Time in 2024 Heathfield dominos has sent our order wrong. And I got told "staffing issues" How's this my...