Dim Sum Tea — Restaurant in Welwyn Hatfield

Had an issue with food ordered through just eat (cold, oily, chicken like rock, noodles all stuck together, food all round inedible). Spoke to just eat who advised because the order was paid for with cash, id need to contact the restaurant. After being verbally abused on the phone by the restaurant for 55 minutes (who proceeded to tell us how much they hate just eat, all the issues they have as a restaurant and other irrelevant facts) they hung up twice. We contacted just eat yet again regarding the ordeal who proceeded to speak to the restaurant to advise to give a full refund as I had all the food left and offered to have the food ready upon collection in exchange for my refund. 2 hours later I went to the restaurant and can only explain what I was met with as utter arrogance. The man who was there was extremely unnecessarily rude, I have the entire thing on record, proceeded to call me a fussy eater, blame ME (the customer) for the issues of “not liking the food” when I had clearly stated the number of issues I had. And finally after being in the restaurant for a further 35 minutes, being spoken down to, patronised and verbally abused yet again. I got £20 back of my £33, because they wouldn’t pay me the £13 because that’s the fee they have to pay to just eat for me ordering through them, which they felt appropriate to penalise me with... avoid like the plague. Terrible customer service doesn’t even explain it and the food...

Placed a large order (around £50) through Just Eat. Food took 2 hours to arrive. When I called to politely enquire as to why there was a delay and when my food would arrive (I suffer from anxiety & panic attacks and dislike confrontation), the lady shouted at me "WE NO LIKE JUST EAT CUSTOMER!" and then she hung up the phone. I called back, and a different lady answered the phone, and in a similar tone, explained that I should order from them directly if I want good service. She then hung up the phone on me as did the previous lady.

I cannot help but wonder why they are advertising their business on Just Eat if they have a problem with the medium, but mostly, I cannot help but wonder why this was not explained to me politely, calmly, and with an apology for the delay. My address would have shown on the order and they surely would have remembered that I am a long-running customer who uses them VERY frequently.

I have been ordering from Fu Hao for over 10 years (since I moved to WGC), and have never used any other Chinese restaurant.

I will not be ordering from them again.

Possibly the most frustrating, unpleasant, and unprofessional business interaction I have ever...

We ordered some king prawns with ginger and spring onion and they came to the table and looked very underdone. I told the waitress and she was very rude to me, told me I was wrong and that I shouldn't have ordered them if i did not like them, where as I have had them before and i liked them previously. This was extremely disapointing, as any good restaurant should know that the customer is always right and should be apologetic and provide a replacement. Instead she told me to take them home and that they would only be undercooked if i threw up after 45 minutes, which is very unexperienced. Overall the restaurant as a whole handled the situation very badly, very reluctant to give us a refund, instead we had to pay 50% for a dish which we ate one measly mouthful of. Not...