McDonald's — Restaurant in Welwyn Hatfield

I am really disappointed i the shocking customer service I have received from this stores drive thru. When I tried to order my meal at the first counter the lady who was taking my order was responding very rudely saying "What" when being asked about the menu in a polite manner from myself. I politely asked why she was speaking to me in this way and she denied this saying she does not 'understand' me. I shoved this off and proceeded to the next window to pay for my meal which she had confirmed to me and was all correct. When I arrived at the second window to collect my order I realised a drink was missing which I clearly ordered previously. I was told at this window that I could not order another drink (even though it was not my fault to be amended but theirs) I was not offered any assistance in amending the stores mistake. The girl serving said she will go and get the manager (brightly coloured hair and very slim), who then came to the window and told me I would have to go back around and queue again. I previously queued for 20 minutes and was not willing to do this again as by the time I received my drink my food would be cold. She then told us we were to leave the window if we are not willing to drive back around again, in a vey rude manner. Almost shouting at ,e through the window she said she would call the police if we did not move as I wanted to get my drink which I ordered. I decided I did not even want o give this company any more money and If I am honest I don't think I will ever use this store or any others again due to the little respect the workers have for their customers. Disappointed is not even the word. We were additionally offered no sauces and no assistance to fix their mistake. Just awful. It was topped off by the fact I am a carer and had just finished a 14 hour shift at work and it was late so I wanted something quick and easy and this McDonald's store did not make it that. I have taken this further and hope that the above staff are spoken to to avoid making any other customers feel the way I do about...

So, after a long fast walk, to make sure I got there before the breakfast menu changes, I ordered at the touchscreen at about 10.56 am. Although I hit 'Retry' a couple of times, it was a fair bet it wasn't going to give me a printout. Luckily 050 wasn't a difficult number to remember, so I went to the till (as instructed) and waited. They seemed more preoccupied with their delivery drivers than any in-store customers, but I'm usually a patient person, so I continued to wait. 15 minutes, however, is a bit of a stretch for a restaurant that advertises itself as ‘fast food’. I got the attention of the person who looked more authoritative and asked her what is happening. I explained my meal has not appeared on their screen, neither on the ‘Preparing’ side, nor the ‘Collection’ side. It was all very concerning, but after my query, she went to look, and lo my number finally made it to the ‘Preparing’ side of the screen. Upon her return, I was about to inform her this, but she then explained that the meal will not be issued as they are now on the lunch menu. I argued that I ordered before 11 am, but she kept saying “sorry” there was nothing she could do. I then informed her of the screen stating my order was being processed, but she informed me it wasn’t. The scenario led me to believe it was out of a scene from the Michael Douglas movie Falling Down, with me wanting breakfast and them telling me they now were only serving lunch. She kept offering me a burger from the lunch menu, and I had to explain I wasn’t ready for lunch at (now) 11.20 am. After a very frustrating morning, I had no choice but to accept the fact that I could only eat a burger for my breakfast, so I did… at Burger King, 50...

McDonald's – Classic Fast Food That Delivers Consistently

McDonald’s remains a go-to spot for quick, familiar meals that deliver exactly what you expect. Whether it’s a Big Mac, Chicken McNuggets, or their famous fries, the menu sticks to the classics, and that’s part of its global appeal.

What I Like:

Speed & Convenience: Orders are usually fast, especially with mobile app options and drive-thru service.

Value for Money: While prices have gone up in some places, the value menus and combo deals are still decent for the portion size.

Fries: Still some of the best in the fast food game—crispy, salty, and addictive.

What Could Be Improved:

Health & Nutrition: The food is indulgent and heavily processed, so it's not ideal for regular meals if you're health-conscious.

Cleanliness & Service : Some locations are better managed than others. A few experiences have included long waits, cold food, or less-than-enthusiastic service.

Limited Customization: While better than before, there’s still not much flexibility in building or adjusting your order beyond basics.

Verdict: McDonald’s isn’t trying to be gourmet—it’s about convenience, comfort, and nostalgia. It hits the spot when you want something fast, familiar, and satisfying, even if it’s not the...