Pizza Express — Restaurant in Welwyn Hatfield

Not bad at all. In fact, for once, I’m going to run through the dishes without throwing a chair through the kitchen window.

Main meal: Pizza Romano style. Excellent. The base was thin and crispy – the kind of crispiness that makes you feel slightly smug while biting into it – topped with just the right balance of sauce and cheese. None of that soggy mess you get elsewhere. This was a proper pizza.

Beetroot salad Buddha bowl. I didn’t order it, obviously. I’m not the sort of man who chooses something called a “Buddha bowl” unless I’ve lost a bet. My wife did. And… annoyingly… it was brilliant. Fresh, bright, and rescued from hippie territory by a sharp vinaigrette that really should come as standard. Without it, it’s just yoga in a bowl.

Macaroni cheese. Yes, it was delicious, but it also came with an industrial amount of garlic. You could smell it the moment you broke the crust. Honestly, it was like Dracula had just been hunted in the kitchen. Never in my life have I encountered such a garlicky mac & cheese. Utterly bizarre decision, but somehow… it worked.

Polenta fries. Five out of ten. Meh. Like kissing through a scarf. Perfectly okay with the mustard dressing, but without it? As bland as a motorway services sandwich. Just give us real fries, for heaven’s sake.

Dough sticks with salad. I was ready to hate these. They looked bland enough to be sold at an airport. But then I bit in – crispy outside, fluffy inside – and suddenly I was happy. Very happy.

Halloumi cheese bites. Disaster. If halloumi is meant to squeak like you’re walking in fresh snow, these were more like damp cardboard. No squeak, no texture, no joy. The manager, who was excellent, took them off the bill. My advice? Don’t serve them. Ever.

Staff. Faultless. We were served by a smiling young woman and a cheerful older chap. Both made the experience better – which is more than you can say for...

Unfortunately, we was starving , so we have to eat outside, pizza express usually have some goods for this situation but, yesterday I was find something else .

First : When we arrived, the guy how gide us, was insistent to give us some appetiser, which is not good when you tried take off your coat, find place for your bags, disinfect our hand and .... We refused twice but we realised that if we don’t choose something he NEVER ever lives us alone .

Second: Calamari was fried day before serving it was soggy and lock like a piece of rubber. They just make it hot. We was really disappointed after lunch because we know when YOU DONT HAVE COSTUMERS, YOU MUST NOT MAKE FOOD IN ADVANCE.

Third: As a customer we promise don't listen to your conversation in 10 meter far of us so please take volume down and let us enjoy from MUSTY Calamari. Thank you . At the end I don't want criticize our pizza or more they know what did they do and if I didn't say anything about polite waiters and very clean toilets cause at least they do one good job. My suggestion is : if you get hungry , take some junk food or chips or slice of bread insted of pizza express in this branch.

Dear Indra Slisane You have my fully respect for fallow your business on the social media.

Unfortunately Google doesn't allow me upload video with comments so I did it separately in that day as a proof of my opinion,

But I have to say unfortunately in last 3 months you have lots of negative comments in Review, so if you want do something it is time to act. I came in pizza express because of brand and don't came back (( in that branch))because of my experience.

And I'm sure when you read comments about your restaurant , you will do something to prevent hapen again in the future.

I wish you the best success year in life and...

Disappointing Experience at Pizza Express – The Galleria, Hatfield

My husband visited the Pizza Express at The Galleria in Hatfield with our daughter, and I later joined them with a friend to have a meal together. Unfortunately, the experience was far from what we expected.

We asked a tall member of staff for a larger table to accommodate the two extra guests, especially as the restaurant was almost empty at the time. She told us it would only take a couple of minutes, but instead of helping us, she kept walking around aimlessly, appearing to be busy while actually bringing in and seating other customers who arrived after our request.

We had already ordered a kids’ meal and were planning to order more food for the adults, but without a proper table, we were left waiting. When we approached her again, this time to ask for the dessert included in the kids’ meal, she neither apologised nor acknowledged our earlier request for a larger table. I explained that we just wanted the dessert so we could leave, and she proceeded to add it to the bill, even though it was part of the meal deal.

When I asked her to remove it, the process took another 20 minutes as she spent time chatting at another table and taking other customers’ orders, rather than addressing our issue. She seemed very disorganised, inefficient, and gave the impression of being busy without actually providing good service.

This experience was especially disappointing because we regularly visit the Brent Cross branch, where the staff are always courteous, welcoming,...