I went to Church Lane last week with a friend, we’re not frequent visitors but have been quite allot in the past as it’s a nice location, and really like the atmosphere that church lane has to offer however our bad experience started when we got seated at a dirty table that had clearly not been cleaned, we raised this with a member of staff and they quickly came over and wiped the table we placed an order shortly after and the food was served very promptly which was nice as we were both hungry however both of the pizzas where soggy which made them unpleasant to eat and the “fresh basil” was brown and black in places. The friend that I was with said that you could get a better pizza from Lidl. Not once did a member of staff come and check in on us or check that the food was all good which I think is disappointing as it gave them no opportunity to fix the issue or explain why this happened. Nobody came to give us our bill either which is fine but really felt as if there wasn’t a presence from the waiters or waitresses at this point so we went to the bar to settle the bill and was expecting to be asked if everything was okay but just told that there is an option to add a gratuity fee if we would like. I left feeling very underwhelmed with the experience and hesitant to go back which is a shame because it is a really...
Read moreThis is a lovely spot in the centre of Tavistock. The restaurant is housed in a beautiful old building, with the seating over two floors, and a couple of lounge style rooms with sofas. Outdoor seating is available in the large courtyard garden.The first floor is accessed by a narrow winding staircase. The entrance is accessible and leads into the bar area(which has a perspex screen), hygiene measures are in place, and tables are socially distanced, we were also asked for a name and telephone number for tracing purposes.There is a large drinks menu, and the food menu focus is on pizza(with a cycling theme). We opted for the Eddie Merck and the Marco Pantini, with side salad and non-alcoholic Mango Mojitos. All very good! A very pleasant place, the service was fast and friendly. Toilets are on the ground floor only, with one accessible and one uni-sex. Card and cash payments are accepted. The only slightly jarring thing was the loud whining pop music - it's not everyone's taste and does not add to...
Read moreVisited this cafe yesterday just before lunch. Beautiful decor and food was lovely. When we arrived we were offered a table by the door - a little cold but not a problem as we had a dog. We ordered and at no point were we advised that our table had a time limit on it. Not sure if new staff as first visit but when they spilt the milk for the drinks on the table, - which happens not an issue- we had to clean it up, no apology or offer to get a cloth. Then half way through our meal the server approached our table and the one next to ours stating they needed our tables and we’d have to leave. Not a “ sorry to rush you but we need these tables back in 10 mins” warning but “we need them back now!” We hadn’t finished eating nor had the table next to us. No alternate table offered or explanation as to why we were not pre warned. What should have been a good review was ruined by the customer service...
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