The Oxfordshire Pantry — Restaurant in West Oxfordshire

Customer service was dreadful and many of the staff were either totally unwilling to help or blatantly rude! Normally I would be ready to accept that people have bad days and can't be at their best all the time but this was so bad all round that I felt the need to write a review.

The person taking drink orders had no idea what drinks they had and refused to find out. Eventually I gave up (having suggested any likely possibilities i could think of, all of which she said they didn't have). I walked round the corner to find all the basic drinks she said they didnt have were standing on a shelf. So we ended up going back in the queue to start the whole process again.

There was nowhere to sit and staff were unwilling to open up the seating area. A couple of staff tried but were told by management said they weren't allowed to. The entrance area with a couple of tables was overcrowded, extremely noisy and there was no space. We also couldn't hear each other. So we ended up sitting in a cold windy outside passageway.

Not long after we sat down we were told they were about to close (45 minutes before the closing time given on their website).

They were then reluctant to let us use the toilet on the way out and one member of staff was particularly rude about this.

I used to go to the cafe here fairly regularly but I would advise against it. It is a really unpleasant...

Went later than normal lunch so wasn't so packed and sat in the undercover corridoor just outside the giftshop entrance. It was quite cold out in the courtyard and indoors seemed a bit chaotic with lots of staff clearing tables and kids running around. The ordering line blocks the view of the cakes so you need to be in the line to see them, but it moves so slowly and you can't get a good look at everything all at once which made me bounce between decisions a lot. The location of the clean trays didn't make sense and I had to leave my spot in the line to pick one up. Others in the queue didn't mind though so I was able to jump back in, but not before another couple hijacked my empty space to get the till operator to fix their order which had something wrong with it, leaving me standing there a little awkwardly holding an empty tray for a while. With my poor eyesight I couldn't make out the small writing on the menu which was way back behind the till and everything turned out to be quite pricey but that was expected. Ordered a carrot and walnut cake, sausage roll, and a latte. My coffee was excellent, though I had to stand there with a loaded tray waiting for it as it was the slowest moving part of the process with only a single barista and machine. The susage roll was still hot and really tasty, and the cake was fantastic. Staff were friendly...

Atrocious Staff. Rude, and unhelpful at the service counter. Tables full of empty cups and plates and when we tried to clear the tables ourselves to make some space for us to sit, the lady refused to take them and told us some one would come to clear up. No one came to clear up, so we sat on a table to eat our lunch which was full of someone else's rubbish. When we placed our order at the counter, the server wandered off for a while half way through making our order with no explanation or apology when they got back. Really disappointing service since the food and drinks aren't...