Greggs — Restaurant in West Suffolk

Ordered just eat - didn’t turn up second time in a row, the first time they said they didn’t even have it. The second they said they had the order but nobody had picked it up from them in over an hour. Tried to cancel via Uber eats and Greggs, I spoke to a very ‘interesting’ man named Kurt who informed me regardless of my disability I would have to walk down to get my order as it is not in their job description to deliver me my food that I have ordered. Had no real clue what was going on even though it forming me he’s the manager and “ he knows the best at Uber eats” customer service is non existent, I understand it might be Uber eats fault, but to finish any responsibility and have no clue how to help in a situation like this just says they need more training, or maybe just get more...

I had an excellent experience at Greggs.The staff were friendly and attentive, but what really stood out was the supervisor. They went above and beyond to ensure we got exactly what we wanted, paying close attention to our preferences. When we ordered our pizza, they personally checked in with us to make sure everything was perfect. It’s rare to see someone so committed to customer satisfaction. The pizza itself was fresh, delicious, and exactly how we like it, but it’s the exceptional service that truly made our...

I think the food is great across at every bakery of this chain however anyone can prepare this food to the required standard. The staff are the face of it and providing great customer service is key. The staff here are not welcoming, friendly, polite or smiling and make it feel like it’s a chore to serve you. I work in customer services myself and I think your attitude and friendliness is key for a great service experience. The way they look up and down at you makes you feel not wanting to be here and they do not...