FullHouse Chinese Restaurant — Restaurant in Wirral

Very disappointing. Stay away from here if you want to avoid getting misguided and not given the full array of food that you PAID for.

As we were choosing the food from the menu, we were discussing with a waitress what would be ideal. We were discussing about an ideal banquet to feed 6 people (mind you, there are 2 kids with us and obviously 1 banquet is too much to feed 1 child). We were all thinking 4 BANQUETS. As soon as we got the receipt, they charged us for 6 banquets. We asked the waitress about why they charged us for 6 banquets when 6 banquets never came out of anyone’s mouths. The waitress who checked the receipt seemed rude and kept on saying that we asked for 6 banquets. We all thought that was odd as we never mentioned that. ALSO, they never gave us all our vanilla ice cream desserts (6 desserts which were included in the 6 banquets). They basically ripped us off and charged us for food that we never got and absolutely took advantage of us. I also noticed that they never gave us our receipt back, which is absolutely ridiculous given that we wanted to complain about the service.

The next day we spoke to that same lady who seemed very rude on the phone. She said that we booked late (we booked at 8:30pm) at the restaurant and that was why they never gave us dessert - how absurd and ridiculous is that?! There was no apologies from their side and they said to go ahead with the complaint and here I am....

A great restaurant and takeaway ! The food is always hot and delicious. Great selection to choose from, my personal favourite is the mixed king prawn. All the staff are extremely friendly and welcoming. With adequate & comfortably spaced seating alongside the lighting and decor, this is a relaxing place to enjoy a light meal or a full banquet. Cobra and other larger available on tap plus a healthy selection of spirits and soft drinks. The toilets are always clean and fresh. Located within a minute of both bus stops and Hoylake train station it’s easily accessible and wheelchair friendly. There is also plenty of parking spaces if you’re travelling by car. I would definitely recommend visiting and seeing...

Disgraceful service. Group of 8. Five got their starters, other 2 had to wait 45mins for theirs and had to remind them what was ordered. Main meal served to group in drips and drabs not all together. No check backs by staff on food quality or if require drinks. Staff more focussed on take out/delivery than customers in restaurant. Food bland, no flavour. Had better from local chinese chippy. One staff member dressed in short dungarees, not professional as looks cheap and tacky. Was here years ago and all was good. A makeover of restaurant- looks good but very poorly managed. Staff need to improve hospitality service techniques. Focus on the customer within if want people to come back. I for...