Nine Leaves — Restaurant in Wirral

I have been an admirer of Nine Leaves coffee for some years, as has my wife. I have to report however my recent experience has dissuaded me from my previous positive opinion. It surrounded the buying of a takeaway order for me my wife who works from home a little short of one week ago. It consisted of two breakfast sandwiches, bacon and sausage and sausage and egg on granary toast. Plus two flat whites.

The order cost £17.60 and came wrapped in a paperbag with the sandwiches under the coffees.

When I returned home I discovered the granary bread to be more like crispbread, the sausage rubbery and the bacon dry and crispy. Half the order was sufficiently inedible, I threw it away.

The order was so poor I decided to make this known to the manager at Nine Leaves yesterday. In the end the assistant I dealt with I felt patronised me with protesting that the coffee shop got their bread fresh each day and therefore could not have served it stale. Her perfunctoriness was frankly insulting saying she would "mention it to the .."while pointing towards the kitchen. When asked if she thought any compensation was in order she simply shrugged her shoulders and said "No", stone-facedly turning away without a proper apology.

We are proud of our coffee shops and restaurants in Hoylake and Wirral and feel we would be doing a disservice to the host of excellent eateries were we to allow this behaviour to continue without comment. The fact is, Nine Leaves cannot compare with the Butty Car outside Hoylake Station for freshness and customer service on this showing. The staff at Nine Leaves I have found to be delightful in the past and the bill of fare tremendous. My last visit was not its finest hour, however.

19/6/22 Having now had a chance to see the reply to my report, I am still more disappointed by the attitude on display towards my wife and me. This is especially sad as we have been patronising Nine Leaves since its transition from wine-bar to cafe.

In the end, we are local customers and therefore stakeholders in the success of all eateries in Hoylake where my wife is a native and which we have made our home. Our family patronises the establishment daily. As a result of the absence of conciliatory attitude and bizarre invitation to continue this dispute, I for one feel unwilling to offer my patronage in the future under the...

I have been here several times, have always found the whole experience fantastic. Good food, lovely staff, amazing ambience. However, this week 18th August, I went in explained to the staff at the counter that I was meeting my brother but was a little early. I asked if I could sit at a table whilst I waited for him to join me, the girl behind the counter said of course, no problem. I sat down at on of the tables, almost immediately, a young woman/member of staff walked up to my table, plonked a reserved sign down saying this table is reserved...the reserved sign had 2.30pm on it. I asked the girl is the reservation for 2.30pm, she replied yes. I then pointed out it was 11am, 3.5 hours until the reservation slot and asked why was there a problem me stting there. She replied, I'm just letting you know. I replied yes I understand the reservation but are you intending on leaving the table empty for 3.3 hours in preparation of a 2.30pm seating ? She replied, I'm just letting you know, if they come in you will have to move. I explained I was highly unlikely to spend more than 3.5 hours eating a bit of brunch. I found this experience confusing, the young girl quite brusque and unfriendly in manner. It may have been better to let me know when I asked if I could sit down that a particular table had a time limit on it. Regardless of the difficult time we all find ourself in at the moment, at the end of the day, we pay to eat out for the 'experience ' as much as the food. Unfortunately, this experience left me feeling unwelcome, confused and frankly a little offended. I will go back because as I said earlier, it's an amazing place ....perhaps the member of staff was having...

I have been a regular customer for many months, the food, coffee and cakes are always excellent. However, I noticed a sudden change of staff around Christmas and I feel that this has impacted the quality of the customer service I am used to receiving from your team. This is something I have noticed every visit I have made since the staff change over. One staff member in particular (colourful hair) is quite condescending and I never truly feel welcome due to the way they speak to myself and other customers. There have also been times when what I believe are the newer staff members, looking utterly miserable and again that doesn’t give a welcoming atmosphere. There are 3 younger women that have worked for you since I started becoming a regular customer who always have wonderful customer service and seem to take genuine care and interest in me as a customer, but the poor service from other staff members have led me to find a new...