Leaf & Vine Coffee Shop — Restaurant in Wirral

Positives: *A lovely looking cafe nestled within a glass box in the Inspirations Home Decor warehouse style store. *The menu looks nice, the aesthetic is nice, the cakes look yummy. *Plenty of parking spaces Negatives: *Unfortunately the thing that lets it down is one of the most important factors in a cafe, Customer Service. I have visited twice in the last week and on both occasions there were many female waitresses and it was clear that most of them didnt possess any natural customer service skills, they were all just there doing a job. The bare minimum engagement with customers, taking the order, thats it. They were very animated & happy chatting between themselves behind the counter though & openly on their phones. I heard many personal conversations, discussing their private lives, even negative comments about customers that had just complained on a table near me, things I didnt wish to hear, a total lack of care & awareness of their surroundings, very unprofessional behaviour in the workplace. There didnt seem to be a Manager present, felt like a classroom without a Teacher. The customer experience is all about how friendly and warm, inviting the staff are. Whoever does manage the café would do well to invest time training the staff in the ways of good Customer Service = Repeat Business. *No Customer Wifi *Dirty floors, not swept & tables not sprayed/cleaned fully when...

Mushroom soup was luke warm and appeared waterered down . It's more like a drink than a soup. Sour dough bread was toasted, making it very hard and brittle, so much so that I was very concerned about breaking my teeth.'

The soup was served up with the wrong cutlery, a dessert spoon instead of a soup spoon.. I did mention this to the waitress , but they don't have any soup spoons to serve soup with , only dessert spoons.

However, staff were polite and very attentive overall, but the soup recipe needs to be reviewed by the chef to avoid it being served as watery thin as that again. What we were served was more like 'tinned' soup than ' homemade '.

Also, Chocolate cake at £3,50 a slice didn't taste like chocolate cake at all. Maybe the chef could review that recipe as well and include rather more chocolate when the next cake is baked.

Cafe is Dog friendly and customers were very friendly towards 'our Dog , Betty'.

When concerns were raised to the supervisor , she simply brushed them off and advised me that she would inform the chef.

However, the supervisor offered no goodwill gesture for the issues we encountered

Maximum prices charged but the ingredients and menu were...

Went here for the first time for Sunday brunch, and were sadly disappointed in the food, especially for the pretty inflated price. I had scrambled egg on sourdough with a side order of bacon - the portions were fine, and it looked good but the sourdough wasn’t really toasted and the scrambled eggs were a little overcooked and distinctly lacking in seasoning. My husband had eggs Benedict which was nice enough, but he thought the hollandaise sauce was just salad cream. He too ordered a side of bacon… this was forgotten at first then, when it did come, was only one piece instead of 2. When we mentioned this at the till when paying we were told an adjustment would be made. It wasn’t - we paid full price. We won’t be going back in a hurry...