Nando's Bromborough — Restaurant in Wirral

Absolutely disgusting manager appalling attitude sent wrong food wouldn't change order or offer a refund chips were under cooked and solid the mash potato was freezing asked for plain wrap no sauce or salad the delivery came sauce on wrap called up for it to be changed and I was refused a refund all the food gone in the bin this is so wrong Wana be ashamed of yourselves never will we order from brombrough nandos EVER AGAIN I will be going to head office about this matter and the way we have been treated this evening I cannot believe this is actually happening the unprofessionalism of the customer service is discusting spending £45.00 for food to be put in the bin people work hard all week some in two three jobs to relax and enjoy a weekend off and treat there families to a takeaway if head office look at these reviews then I would advise you HEAD OFFICE to put a new manager on site because the one you have at the moment thinks it's professional to hang up when a customer is asking for a refund because the food is a discrase nandos will loose business by the business run this way a professional manager who knows how to run a business and deal with customers on a daily basis dose not act in the manner this person acted this evening so unprofessional I could not believe I was hearing on the other end of the phone they were the manager I am in complete shock as to knowing that's what kind of people are being put in charge of sites it's absolutely appalling and discussting SOMEONE HIGHER UP IN HEAD OFFICE NEEDS TO TAKE NOTICE OF THE REVIEWS THAT ARE ON HERE AND ACT ON WHATS BEEN SAID as I am not happy with the order or her response to you can have a £5.00 voucher after spending £45.00 and then putting the phone down on me no that's not acceptable This should not be allowed to be going on whiles managing a site if that's the attitude towards customers who pay staffs wages I'm sorry but this restaurant will end up with no business and these reviews are letting you know before it's to late people really need to think before buying from here the restaurant itself is really grubby and dirty to needs a thorough deep clean I will never EVER EVER EAT HERE OR ORDER FROM HERE AGAIN NEVER AND WILL BE MAKING SURE I LET FAMILY AND FRIENDS KNOW TO NOT VISIT HERE ALSO VERY...

I never usually have problems with nandos delivery as i am a loyal and regular customer. However Nando’s customer service is absolutely shocking. Ordered food last night expecting my order that i paid over 40 pound for. Instead received a little bag with my receipt and some sauces and peri salt. In the bag with the food it came to my attention it was completely the wrong order. It seems Nandos may have messed the order numbers up when packing. When i raised this issue i was told to either bin the food or eat it? Bear in mind the food was poor quality and burnt. The chicken has been hard the past few times i have ordered and seems overcooked? They said they would refund me within 24 hours so i waited a day and then spoke to various members over the phone to see if they were going to resolve the issue as it had been a whole day? The lack of response and accountability is unacceptable. Was then told to wait 48 hours for a refund and that there was nothing that they could do? I sent photo evidence when emailing and heard nothing back at all. Nando's is not cheap and i don't expect to loose out on over 40 pound. The food did mostly go to waste as there was items i couldn't eat for various reasons. The ignorance i have been faced with is completely not ok and definitely will not be ordering from this restaurant again as when something goes wrong the manager seems to not take responsibility to resolve the issue ASAP. This is no fault of deliveroo either as the bag with the food was labelled with the same number as the bag with my reciept. Food is now overpriced and overcooked and nandos cant seem to take action quick enough when there is a problem. Very...

Nandos.. more like Shamdos! Left outside in the November rain waiting for a table for 20 minutes. Then seated at the table by the door where all the peasants in the rain (formerly us) were huddling together for warmth like penguins, opening the door and letting the harsh Arctic Bromborough winds in and across our table every time somebody wanted to put their name down or somebody won the lottery and their table was called. We then waited an hour for food without a single apology or warning of the delays. Saturday night and they appeared to have 1 person greeting/waiting on the entire restaurant.. the rest of the staff pulled in to the kitchen to help with the backlog. The chefs unable to multi task were cooking one table at a time! So at least we could work out when they started cooking our food 45 minutes after being seated when the couple seated before us started getting their food. I'm not surprised they ask you for the tip sat the beginning! Some places have "best restaurant 2021" etc proudly displayed in their windows, Nandos has a sign on the entrance door saying "Tap water is free in this establishment" ... And it...