Five Guys Burgers and Fries Bromborough — Restaurant in Wirral

Being five guys virgins we decided to give the new restaurant a go. Lovely customer service from a young lad called Dylan. From the get go he explained everything well to us, the wait for food wasn't to long which is always a bonus when you have 2 children who cannot wait! First impressions great, but then the food came and after seating our children and unwrapping their food our younger child took 2 bites out of his burger and I noticed it was raw inside!! I quickly wrapped it back up and went back over to the counter where again I was greeted by Dylan I explained to him that my Baby had taken 2 bites and we'd noticed the burger was raw. He couldn't of been more helpful, he informed the cook that this had been served to a baby and couldn't apologise enough even though it was far from his fault! He brought our son a fresh burger and offered him any milkshake he wanted on the house which made our experience slightly better. 5 stars to Dylan for his amazing customer service skills and hospitality. Overall it is what it is, better than your average burger place but I think the cooks need to be checking the food they serve...

My first ever Five Guys experience. Newly opened Bromborough Outlet. I had heard a lot about Five Guys from other people, 2 things always stuck in my mind from what people hsd told me : nice burgers but expensive. So I just had to check it out for myself. The staff at the tills were very friendly and helpful. As it was our families first visit they explained the options regarding the burger toppings and the size of the fries portions. We all opted for burgers with various toppings, also Five Guys shakes all round. The shakes are also available with many flavour options. I went for banana and peanut butter topped with whipped cream. The burgers where tasty and cooked well with no dryness in the meat. Patties are top quality. Fries where nicely cooked with skin on and seasoned well. So here goes the cost for myself, my wife and twin boys.............£74.30. So basically this was an expensive hour in a burger joint. I have now experienced Five Guys but I do not think it will be a regular occurrence for us. So I agree......Nice burgers but expensive. I would reccomend everyone to try it even if its...

We spent £28 for two bacon cheeseburgers and 1 large fies. The first thing I noticed when going in was that it was empty, and it gave me a butchers vibe. It was extremely expensive for the food quality. I was warned at the til that the large fries are for 4 people, maybe 4 children, not sure. They had a slight burned tast to thrm, soggy, not crispy at all. The burger, to be more precise, the bacon cheeseburger. Omg, no, just no. No taste at all, soggy bun. The bacon was burned. It looked like it was burned in the pan and scrapped off and shoved on the bottom of the burger. My miss's first reaction was, "It tastes like a cheap kebab shop burger." We gave it a go, and we wish we hadn't. Never again. I'm not sure how this place is still up and running and all the newspaper cutouts on the walls? They must have paid a lot for them to say all the good reviews. No way anyone who tried a decent burger...