Booked a table for 7:30pm for dinner and quiz. Told only after already buying drinks that we couldn’t order food for a while due to a large Christmas party, and that the staff would let us know when we could order. Had to ask again at 8:55pm at which point we were told we wouldn’t be getting any food that evening, as the backlog was too bad and the kitchen closed at 9pm. Pointed out that was poor not to have informed us ahead of time, as we were led to believe we’d be able to order eventually; also, I specifically booked to have dinner…. We would have gone elsewhere, if we’d known. I would have been understanding had the staff seemed in any way bothered, but what I found most appalling was the complete disinterest and lack of apology from members of staff. Half-mumbled excuses and not once did I hear the word ‘sorry’. One female employee outright ignored us when we asked for an update on the food situation. I thought even a single free bag of crisps would have been a nice gesture for the inconvenience...! Come on people, customer service is not that hard (I used to waitress). As it was, we only stayed for the quiz and 100% will not be going back. This used to be a lovely pub but the customer service really lets it down these days. So many great pubs in Worcester, I wouldn’t bother with this one anymore.