Utterly shocked and appalled at the service I received from this establishment. After reading the reviews, I was a bit sectipical of giving this restaurant a chance. However... After much thought. I made an order this time last week. Which came, quickly. No issues. Food was alright. Polite decent staff. However, tonight not so good. Utterly disgusting to be honest.
It turns out that this establishment use their own delivery drivers, therefore delieveroo cannot help me.
You driver couldn't find my address. Which I find very ironic considering every other takeaway can and let's not forget you delivered to me last week. Lol.
Your driver was rude. Abrupt and had a clear attitude problem from the get go. Both with my partner and myself. He cleary didn't want to or couldn't be bothered to deliver our food. He kept saying to me call delieveroo, call delieveroo, call delieveroo, they will sort it out. They will sort it out. Whilst talking over me, may I add. I tried my best to reason with him. The delivery driver did, try to call me. Credit when Its due. But my phone died. I rang him back moments later. He continued to speak over me multiple times throughout. Then had the audacity to say I was aggressive. Not at all. I wasn't rude. I tried my best to reason with the situation. In the end he hung up the phone. Telling me that he isn't coming, incase I smash his face in. I never once threatened him. I never once came across in any manner of the sort. I simply asked where my food was. Something I'm well within my right to do so and I simply highlighted that if my foods cold. I don't want it. This situation isn't my fault. If anything shouldn't I feel threatened. You have my food and you have my address. I didn't know you at all. Yet I'm still trying to ask you for my food. That doesn't make sense to me. Aggressive. Please.
Deliveroo cannot help me. Therefore... Putting it bluntly, you owe me £26 for my order as I didn't receive it and under customer rights I have a case or I will ensure the relevant information is passed on to the relevant personal and we will deal with it that way. Delieveroo will be calling you in the next few days. Please do the right thing.
I'd also like to request a response from management. I would like to officially put a complaint in regarding your delivery driver for tonight. I have recorded calls to verify my claims. Should the matter be resolved.. I will consider changing my review.
Based upon tonight's experience. I will not be using your establishment again. Period. And I urge others to...
Read moreAfter nearly three hours of drinking in Worcester it was time for a good hot spicy curry. Rajkot came highly recommended and 'one of the three Indian restraunts to visit in Worcester'. The staff where nice and accomodated our party of four even though they where clearly busy. A number of popadom's where quickly brought to the table, probably too many however getting through these masked the length of time it took for our food to arrive to the table. I ordered a hot 'punjabi style' lamb balti with jalapeno's and chilli's and one naan. My first comment on the food is: I dont think the Chef knows what jalapeno's are, however, I might aswell have got a curry from Asda. Although the portion size was decent, the food was bland, probably the blandest i've ever had from an Asian establishment. Delivery of drinks to the table was acceptable however we seem to have been ignored when we asked for the bill. After finally getting fed up with waiting, my party and I walked over to the bar area to pay. It was here that i witnessed the bartender literally reusing used/dirty glasses for drinks orders, not once, twice but on several occassions. I thought i had drank too many Babycham's so i quitely confirmed my thought's with someone else. I couldn't believe what i was seeing. Probably one of the craziest thing's i've witnessed. All in all, even after a heavy session this place was a dissapointment. If dirty glasses where used out front, god knows what's going on in...
Read moreI came here Saturday as we had a booking at 8pm. We arrived at 7:55pm to be told they had over booked and we would have to wait 10 minutes for the table. 45 minutes passed and we finally got a table. We were told at 3 separate occasions that we would be given free drinks for the wait and free popperdoms. The food came out at 10pm and it was fairly tasteless (as to be expected as the waiter apologised that their head chef wasn’t in). The bill finally came and they had not deducted the drinks they said they would (over £20 worth) and then started repulsive behaviour and lying to my face saying they had never offered the free drinks. I am a young female and 4 male members of staff were trying to intimidate me when I questioned why they were lying. They took £10 off the bill and refused to do anything else other than huff and puff at me and wave a calculator in my face when I asked for the breakdown of the drinks they had overcharged us for (obviously they couldn’t give a breakdown as they were trying to rip us off). We will never come back here again, neither will any of our friends and family. A shame as we had multiple parties booked here so a massive loss for...
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