Thieves' Kitchen — Restaurant in Worthing

The name of the place is perfectly describing it. 😬 We came here yesterday to have some snack while had a stroll around Worthing. As they are prompting you to download and order via their app we have done it to help them out. We have ordered some nuggets with bbq sauce to come with it, house salad, fries and smashed roasted crispy potatoes. When the nuggets came drowning in the bbq sauce I politely asked if we have another portion of those but just dry without a cause because we haven’t realised it’s going to be covered in the sauce. The waitress not very nicely said: “but are you prepared to pay for that?!!” Which I found quite not a nice manner for customer service as I do work in customer services myself. But we left in and started to eat the soggy nuggets until I tried to get my smashed crispy potatoes which had far from being smashed or even done on my fork. They were raw!! I couldn’t even take it on fork. I went to bar to ask them if I could kindly have that exchanged the lady took them. We then waited about half an hour to get another portion. While waiting I thought I at least start to eat my house salad which had handful of rocket, 3 tiny dices of tomato and one slice of cucumber. The tomatoes were off and it made me gag. 🤢 When other waiter came after half an hour to ask if I still want the potatoes or refund I thought I still give them a chance but hope they will be done this time I got same potatoes sliced to smaller pieces on the same bowl, microwaved but still raw. So the only eatable from all this was the fries which was handful for us to share. For £20.50!! We have been planing to take our family to one of the greenery king pubs over the Christmas to stay and have dinners but will definitely avoid any of...

First time visiting, came in for a friends birthday. Upon arrival, was served my drink quite quickly. But when it came to order food, me and my partner were able too order but they then closed ordering just as our friend went to put theirs in. She went down to the bar to ask when it would reopen and one of the women working there was extremely rude saying “can’t you see how busy it is? It’s not my priority right now” and so when our friend came back to the table; we decided to cancel the food and the woman was then to me for absolutely no reason when I asked if we would be refunded. She then tried getting us to stay after being rude and we said “no we would rather just leave thank you” being polite about it

We then got half way down the road and she chased after us, trying to offer us something to come back, asking for my email to which I said “look we would rather just leave, I am not going to give you my email when it was my friend that you were rude too” and she continued to go on for another five minutes before we eventually got to go our own way once again saying “no we would rather just go thank you” and she walked away without an apology.

my partner also had to call for his refund a week later because they had not done his but I received mine 2 days later after the visit.

Not happy, never had service like this before and is a massive shame considering this was a first visit for myself and did not set a good tone, was looking to come back for my birthday but safe to say I will now not...

First off, this review does not blame the staff themselves for what happened, it's not their fault that they were short-staffed, it's management's. There seemed to be only three people (including cook) working on a busy Sunday lunchtime. Booked a table for 7 people for one o'clock on a Sunday. We all bought a drink at the bar when we arrived. We were told that food was going to be about an hour wait, which we accepted. Two of us ordered food via the Greene King app. One of our party went to the bar to order, and was told that they were no longer taking food orders. We went back to the bar to cancel our app orders, as it seemed a bit unfair to make everyone wait an hour for two of us to eat in front of them. There was some confusion but we were told that the orders were cancelled and would be refunded in 3-5 working days. We then went to Nandos and were seated immediately and served food soon after. After five working days, we had still not received the refunds despite contacting the bar through Facebook, as we were advised to do if they didn't turn up. I contacted Greene King's customer service team via Twitter and they began an investigation. They identified the transactions, but instead of just processing the refund they make you jump through hoops, which makes me feel like I'm being dishonest.

So here we are, 10 days later and we are still without either food or refund. Maybe if I ever go back to Thieves Kitchen I'll advise them that there'll be an hour wait for payment once the food...