Thai Emerald Evesham — Restaurant in Wychavon

Evesham Location:

Ordered a takeaway on a Friday night after work, exhausted and famished... myself and my partner shared two main dishes + two side dishes + rice... The chicken was tough as old boots, the sauce was somehow more watery than water with zero flavour (as per previous reviewer) The ribs tasted very strange. All round a really bad experience.. even though we were very hungry, we could only manage some of the meal.

anyway the next day (Saturday) I was up early to go to work, aftr work I decided to pop into the restaurant to discuss our experience to see what feedback they might have, I explained calmly that we had eaten some of the food, weren't requesting a refund, but wanted to give an opportunity to them before writing a review... well OMG, I did not expect what happened next.

I was told no one else had complained that night, maybe it just wasn't to my taste... I said I've eaten Thai food in Thailand, immediately laughed at and told "everyone says they have eaten in Thailand" I said that I have no problems with Sabai Sabai in Stratford, again laughed at, with a response "everyone says Sabai Sabai is bad" I explained the chicken was dry and tough, beancurd was chewy, the sauce had no flavour... to be met with argumentative responses and not even a hint of an apology...

I started to get quite frustrated with the customer service and pointed out that all I wanted was some kind of positive response, an apology at the very least... after 5-10 minutes of this fiasco, I decided actually due to the customer service as well as bad food I do want a refund. I was told I should have brought the food back the same evening... to be honest, that IS a fair response, but I explained I had tried to eat and hadn't intended to complain, but I could go back and get the left over food to show how little we had eaten between two people... so the manager scuttled away for nearly 5 minutes, I could hear a discussion being had behind the scenes and he finally emerged to say, to give any amount of a refund I would need to come back with the food and not only that, in the original containers....

I might be wrong, but I don't think he thought I would be back, and I think he thought I had eaten the food and was trying it on...

Well... he did look surprised when I came back in with the original bag and containers filled with food..

as I said earlier I was exhausted and left for work very early next day so hadn't tidied the kitchen, so was very quick and easy to return...

It's quite astonishing, that instead of offering an apology and deciding to mock me, argue with me and essentially call me a liar has now resulted in me getting a refund AND leaving this review!

Terrible Food +...

I rarely leave negative reviews, but after tonight’s experience at this Thai restaurant in Evesham, I feel compelled to speak out—both for public health and basic dining standards.

The moment our food arrived, the smell alone was alarming. It had a rancid, stale scent—like food cooked in oil that had been reused far beyond what is safe. One bite confirmed our fears: it was genuinely nauseating. I was fighting back the urge to vomit when my partner, who is well-spoken and well educated, called over the waitress to raise our concerns. Her expression instantly shifted, and she brought over the manager, a blond man we unfortunately recognized from a previous underwhelming visit.

Instead of listening, he condescendingly turned to me and said, “She doesn’t understand what I’m saying,” while my mouth was still full of the inedible food. His demeanor was smug, his smile forced, and it was clear he had no intention of offering a solution. We weren’t asking for a refund - just to change the food, which was clearly not right. Even that was ignored.

We left feeling physically unwell and deeply frustrated - yet still had to pay the full bill, including a service charge that was automatically added. For what it was, the meal was shouldn’t have been served let expensive and grossly overpriced.

This is not the first bad experience we’ve had here, but we gave the place a second chance. That was a mistake. The stylish decor does not reflect the food or the service. The kitchen deserves serious inspection. The overuse of oxidized oil isn’t just unpleasant- it’s a genuine health hazard, linked to serious illnesses including c.

Unless you’re drunk or completely indifferent to quality or hygiene, I can’t imagine how anyone could enjoy this food. Dining here felt less like a night out and more like a health risk—and an expensive one at that. We left the restaurant after we finished our teas. Really disappointing after a...

First visit and initial impressions were very very good. Beautiful decor, nicely presented tables and soft lighting. Only one other couple in (with one further couple joining later in the eve). Friendly staff. However, the food was poor. Really poor. Ordered the Bangkok buffet for two consisting of a starter selection and a few mains. Everything provided was so devoid of flavour and if I had to guess, had been microwaved then sent out. Chicken dishes were particularly dry and disappointing. Dishes sold as "three chilli's" in terms of spice rating (the highest the restaurant offered) lacked any body or taste. If I was offered this meal back to back with a Tesco ready meal, I wouldn't be able to pick. The waiter, though polite, suggested that Thai food doesn't tend to have any kick. Certainly not the case in my experience where Thai food has been a fresh and vibrant affair. Thai emerald isn't a particularly cheap experience and one left thinking that I'd paid purely for heating, lighting and an elaborate water feature. I honestly do not understand the 4.6 rating (at time of review), so can only assume an incredibly "off" night was had. That being said, I would never personally...