Caribou Coffee — Restaurant in Aberdeen Township

The coffee I'm having now is excellent. The location is perfect, the interior is beautiful. So why the three stars? Believe me, I would put it down to one star because of the strange staff member, who works in this coffee house and doesn't know what a Cappuccino is. She also doesn't know what a "Malted Mocha" is, an item that caught my attention on their menu.

It began when I walked up to the counter, looking up at their menu and said to the girl "can you tell me more about the Malted Mocha, what's in it?"

"The malted what? She said.

She then beckoned her coworker, who simply said "oh it's sweeter than a regular Mocha." The response didn't exactly satisfy my curiosity, however I moved on. I noticed no cappuccinos listed on their menu. Logically I thought, I'm in an established that makes fresh brewed coffee - so why not ask if they make them. To the same person, "do you have Cappuccinos?"

She looked at me like I was an alian "Cappuccinos! what's that?"

I then said, "you work in a coffee establishment and you don't know what a cappuccino is?" "I'm new here" I then asked, "can you please ask your friend if I can get a cappuccino?"

I realize employees are difficult to come by these days but, this one is up in the clouds. Yes she is young, but compared to the rest of the staff here, she's not on the ball. I hope she learns the business and makes a fortune in whatever she likes one day.

To be fair to Caribou, and the girl who knew what she was doing, my cappuccino turned out excellent.

The establishment itself is very nice inside, a beautiful build out. They have a nice product line to choose from. I will come again despite my three stars, and...

A friend and I went through the drive thru at about noon, so they were beginning to pick up business. The guy taking our order was great and super clear to understand. He repeated our order back to us (which I feel like most places don't do anymore) and acknowledged my "thank you" after my order. When the car in front of us pulls up to the pay/pickup window, they put their car in park, which didn't phase me much because I will do that at the window sometimes. The lady and the employee at the window are talking and talking, which again, doesn't phase me because when i worked at a drive thru I would try to talk with the customer as much as possible to be friendly. The ladh in front of me then receives her drink... and CONTINUES to chat for about another 3 minutes. As this is happening, the line is getting extremely backed up. We finally get to the window after the 2 gals are done gossiping and both of the drinks we gt had been sitting there for a while; our whipped cream was melted down. We called and explained the situation to the manager and all we got back was a response of "we are training someone so it happens" I have worked at a coffee shop, AND a donut/coffee shop. Training someone can slow the process but that doesn't count for the reason our drinks were "melted" and the gals just chatting away. Sounded more like an excuse to me. So because of the drivee thru gal and the poor management and respect, I will not be going to caribou anymore and will not be recommending anyone and hence why...

So Dissappointed! We went to get coffee around 1 pm. Christmas Eve. The store was not busy. Just 5 customers there when we arrived and no line at the counter. Ordered our hot drinks and stood at a high top near then of the bar to get our drinks. Three different orders at the counter inside and multiple others from the drive-through taken and filled while we waited in obvious view of the barista who took our order. Finally, approached the counter after my daughter inquired about our drinks. The only explanation given was “they have been busy and behind all day.” Also “your drink order must have gotten dropped from the screen”. This was followed by a very ingenuine apology. I don’t live in Aberdeen, thus will not need to ever return to this franchise site, but perhaps management would be interested to know the customer service provided in this instance was terrible. Maybe some service skills or recovery needs to be readdressed with your staff. Drinks themselves were fine so that...