This place has gone WAY downhill since the last time we were here. We will absolutely NOT be going back again after the food and service we received the other night.
Place was absolutely dead aside from our table and one other and we still waited a loooooong time for our food. Server did not come back to refill drinks, did not bring bread, and said we weren't supposed to get bread because a bread stick would come with our pasta dishes. We ALWAYS order this same pasta dish, and we have always gotten bread before. We don't LIKE the weird deep fried breadsticks that come with the food. As a former server, and on a night where you have NO business, I would have just brought us the bread we asked for. Instead we got an attitude for asking.
Once the food arrived, the steak that was on the pasta looked and tasted like steak that had been cooked another day and reheated. We asked for medium rare and the steak was well done, probably because it was old reheated steak.
Couldn't tell the server or send it back, because after looking for her and waiting 15 minutes she never even came back to check on us. We honestly should have just walked out. Needless to say she was not given a tip. I am DONE giving tips for bad food and REALLY bad service. And again. As a former server I never do that, but this night was an exception. You cannot dump lousy food on someone's table then not even come back to check on them. Especially when you had literally no other tables. The other table had a different server.
Wherever management is hiding in this place, you really need to get it together and watch your staff. Not one of them does their job properly. Do you...
Read moreThe Flame has been a family go-to for years and years! From birthdays to New Years, it's the best place to celebrate and have a fantastic meal! I have NEVER had a bad experience there. The steaks are always done to perfection and SO tasty! (Pass on Mavericks if it's steak you want! ) The side items that come with the meal are always great. (If you're a fan-have the French dressing on your salad--it's the BEST!) Freshly baked bread always accompanies your meal.
The wait staff is fabulous. They take orders quickly, and are always willing to answer questions. The food usually arrives very quickly, and it's very hot and fresh.
Another nice amenity is the full service bar! They are always accurate and quick with recommendations.
My only 3 complaints: their prices have gone up significantly since Covid; you no longer get the complimentary onion ring with your steak; and they took shrimp cocktail off the menu! Grrrrr.
Overall, for a great meal, check out The Flame! It's a true local gem.
Btw, the take out service is just as good as dining in. They include everything you would get at the table, minus the silverware! Down to the...
Read moreI have no idea why this place is still around. Everything about this place is dated. I don't mean in the nostalgic way. Ordered Potato Skins, Queen Size Steak, Raspberry Salmon, Chopped Sirloin (off the lite diet menu), and grilled cheese. Potato skins they were not. They were potato peelings piled up drenched in salt, canned cheese sauce and a sprinkle of shredded cheese. My steak was about an 8oz steak (I'm guessing no sizes are listed on the menu), was actually cooked as I ordered it. It had no flavor. The potato was small. This was not a $16 meal. My wife's meal, the salmon, according to her was good. And worth $16. We the server was taking my son's order continued to ask about choices that were not part of his menu selection. The light dinner menu had specific items as sides and he was not familiar with this. The grilled cheese for my daughter was on the darker side. To give the server credit he did tell us that they had burnt our "potato skins" so it was coming but late. So our appetizer came out and a couple minutes later our...
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