Little Italy Pizza & Pasta — Restaurant in Abilene

Unfortunately, I have to edit my previous 5-star review. The food is excellent - always hot, fresh - really, really good. The service leaves something to be desired - I ordered delivery last week. The owner called and stated they couldn't deliver to my location, and offered me 15% off if I picked it up. I had already paid $37.52 online, which included a driver tip and a delivery fee. When I got to the restaurant, I was told the difference would be refunded to me. It's been a week and it hasn't been. I called the store today and the owner spent some time trying to figure it out, then stated he would look into it and contact me tomorrow. I got a text that stated I was refunded $6. My subtotal of the order was $26.16 - with 15% off, my total would have been $22.23. Including an 8.25 percent sales tax, that brings my grand total to $24.06. $37.52 minus $24.06 is a difference of $13.46, not the $6 I've allegedly been refunded. I genuinely feel like they stole from me. I offered to have them apply the difference to my next order, but instead I was offered another 15% off. At this point, I told the owner to keep the difference and I would find another pizza place to go to. This entire situation could have been avoided with basic customer service. I wasn't rude, demanding, snarky - anything. I was very friendly and understanding that things happen - but I won't be walked on or taken advantage of and unfortunately, that's exactly what happened.

Be wary if you...

Place is awesome,foods great,service is excellent,and the owners are so caring and friendly...However the main delivery driver..oh she works,she takes her job seriously,great customer service to the public,and a great mother.. Other than that..she's not a good person,..manipulative,backstabbing,lying,drama included,and loves to degrade her better half,and doesn't know the meaning of communication and loyalty to her husband..and let's her child ruin her marriage,and break laws that ends up getting all of them thrown out on the street...great choice!! Then stirs up some fuca ka ka,at a local motel,making it seem like her better half was the problem!! I'm sorry,but Abilene,..Who,or should I say,what wife in a marriage,that's supposed to communicate and work as a team,to ensure the safety of there family and be loyal to them,would bash,torment,and drag their better half through the mudd,and not try to help them get to appointments, doctors visits,employment follow ups,and making it virtually impossible for one to keep his sanity...Like I said the Pizza is to die...

First time I ordered, it was delicious and I was addicted. Second time I ordered…see pics. Called and complained and the owner assured me he would personally make the order. GREAT! He actually cares. NOT! It was no better that the second order PLUS, HE CHARGED ME FOR AN EXTRA SAUCE I OAID FOR ON THE PREVIOUS BAD ORDER AND A DRINK FROM THE PRECIOUS ORDER. If your experience is bad you should compensate everything you originally purchased. I will never go back. He lost what could have been a very regular customer because I work at Walmart right down the street. So here are pics of the gross spinach calzones I got. Again, the first one was so perfect. I looked up what a spinach calzone include in ingredients and how much one should have. This crap had hardly no cheese! It was not cooked fully and was like dough and the ricotta cheese was overcompensated because that ingredient is cheap to add! The pics will show my explanation of ingredients. So sad! This guy also owns Flamin’ Grill across the street. Now I will never go...