Texas Steak Express — Restaurant in Abilene

Called in an order for a steak hamburger. Sorry I couldn’t think of the word “sandwich” at the time, I always get it though and I told the lady on the phone I wanted the one that comes with 2 buns and it’s a ribeye steak, she said ya I’ll just have to ring it up as chop steak on the receipt which, I was fine with. Now I know the steak “sandwich” always gets ONE side but she said it has 2 so I figured they changed it up. And I told her I wanted my steak medium rare, which I’m not sure if most people usually get their “chop steak” medium rare but if not, she should of asked to make sure what meal I wanted, but from my understanding she knew so I wasn’t gonna question it. So the food arrives and I open it up, I’ve never had a chop steak before so I thought it looked the same as a regular steak. This one was charred like a steak on a grill would be, and my fiancé took a bite and said it didn’t taste right so I called back and I spoke to the manager and he said on the receipt it is a chop steak and I had explained to him that I told the lady I wanted the steak burgers and I explained it the same way I explained it to her and he seemed like he didn’t believe me. Anyways I ask him what could we do and he says he can send someone else out here, they just need the food back. Which is fine but I told him that my fiancé had taken a bite out of the “chop steak” to that which he says “well we are gonna have to charge you for one of the steak “sandwiches” then. So I just said never mind because 1. I don’t wanna have to pay extra and 2. I wouldn’t want the delivery guy have to come back and go back to the store. So I only ate half of my meal which was very displeasing and I hope someone can...

Unfortunately, this particular experience was horrible. I will not be ordering from steak Xpress ever again. I always order my mom a dinner for her birthday here, especially since she can’t get out of the house right now. This was our first time ordering salmon. It was so over seasoned and SALTY that she cannot eat it, even after trying to remove the seasoning. I called back and spoke to a so called manager. He didn’t seem very empathetic at all. He did offer a small discount or to remake and give back the old salmon-and after expressing further frustration, then he gave me a bit more of a discount. I had no problem whatsoever returning the uneaten salmon. However, I feel they should’ve taken much more accountability, and refunded my full order minus the drinks of course. Because of this bad experience, I will never ever ever order again and I will make sure that I tell all of my family and friends not to. Your staff, MANAGEMENT ESPECIALLY should have empathy, especially for customers that are return customers and because of your higher prices. I live out of town and I could choose anywhere to spend my money; you are not the only establishment in Abilene Texas. Do better Steak Express! Take accountability and have empathy. Treat people as you would like...

Where do we start well let me start with when I arrived I had no idea it was carry out only as I approach the door some guy ( that I can only assume was a delivery driver since he has a uniform shirt on) yells at is that it's only drive through or delivery so we get back in the truck and attempt to go around the building well he's parked in the drving lane of the parking lot refuses to move we sit there for like two minutes so we finally go around him. When we get to the window the guy working it was pretty rude him self the whole experience was unpleasant but one of my guys wanted it and I will suffer through just about anything to keep one of my crew members Happy! Now onto the food I ordered a sirloin Rare first off there was nothing rare about it it was still straight up raw they literally slid it across the grill long enough for the outside to change color that's it and it was so tough I couldn't even cut it with a good sharp pocket knife also combined with the fact that I have had hamburger patties bigger than this steak it was just an all around disappointing experience I won't be back and I encourage others not to go...