Dairy Queen — Restaurant in Abilene

Went into store to make an order women behind counter had headphones and was yelling into the mouth piece. We went ahead and ordered and women was still Talking way to loud - talk to some of the customers and they had been there 45 minutes. The girl that took our order came out and locked the front door. Everyone wanted to know what was going on. No one would tell us. Come to find out the cook had had a medical emergency. Everyone asked to get their money back The girl gave everyone’s money back and if you had ice cream, she went ahead and filled their order. All of these people took their money or their ice cream and left. but she looked at us and told us that she could cook what we ordered. An emergency team came and carried the cook to the ambulance. We got our food and we started eating. Lady with the phone with mouth piece came out and sit down, they brought her water, she fanned her face, she held her hands to her chest. Let’s just say you had to notice her. In between doing all of this she would answer the phone and tell the caller that they were not taking orders. All of a sudden she spoke out and told us that we needed to leave. She was not even looking at us when she said it - we were talking among our selves and had to ask her if she was talking to us. We were half way through our meal and we told her that we would have left long time ago, but the staff told us that they could accommodate us. She then turned to the lady that was sitting with her and mumbled something about people not being considerate. The food was good, the other staff was super nice , calm, cool and was trying to keep things as normal as possible. We had no other problems except the drama queen . She just could have handled the whole situation differently. We probably will not be be back. Just...

If I could give a zero star I would. This particular DQ is this absolute worse I have ever been. I tried calling for 15 minutes to give my order, no one ever answered the BUSINESS line. Ok sure, they must be busy. I arrived in the line at 3:50 PM, there were a few cars in the parking lot, and either 6-7 cars in front of me, fine, I figured there would be a wait. When I got to the speaker, never once did the operator come on to get my order. I was in front on speaker menu at least 10-15 minutes, not to mention the 4 vehicles ahead of me at this time. By the time I reached the window, the young lady said it would be a minute and she would be back. Well it was another 15 minutes, not sure if it was shift change or not. It was 4:48 PM. When she finally got to me she said you have a drink and ice cream? I replied no, no one ever took my order. She then went on to tell me that if the order wasn’t taken over the speaker she couldn’t take my order. So I asked for the number to her corporate manger. Another girl came back and told me she didn’t have the number (which I know is lies, I’ve worked in franchise restaurants before) but would take my name and have them call me. I then replied, basically I’ve been in this line an hour and you can’t take my order? She straight up called me a liar and told me I hadn’t been in line an hour. So I drove to the DQ on Mockingbird, got very nice service and the number to the manger of the DQ on 14th. The manager on Mockingbird also validated what I already knew, all stores have to have Corporates number. They will be receiving a call from me. I will never go this DQ again and I definitely would never recommend it!! Drive to the one on Mockingbird, it’s worth the extra miles and very friendly...

06/30/23 approx 8:00. Drive thru speaker was broke. We were in a truck which sits higher than most cars. Didn't notice the sign that was posted under speaker noting "Out Of Order'. After several minutes we pulled up to window to order. Dude combo, steak finger basker, a small fry, 2 chocolate dip ice-creams one of them on a cone and the other in a cup for the toddler. The young man that took our order at the window was nice. The young girl with glasses tries hands us the ice-cream cone and cup. I told her we ordered both of them dipped. She looks upset, takes them both and only dips the cone. When she hands them to us I again tell her that they were both supposed to be dip. She leaves us with the undipped cup of ice-cream no spoon, and shuts the window while I am still talking to her. I see her venting to the other workers. I see the manager hand her a small cup with a little bit of the chocolate dip. She opens the window and hands it to us, a little angry. They ask us to pull up and they will bring us our food. We waited about 15 min, on top of the 10 min at the window. A young man brings out our food, calls out what is in the bag. I ask if the small fry is in there and he says yes. We drive off I open the bag. The food is not hot, a little warm. No small fry. No spoon, no condiments, no napkins. Fries that came with Dude combo and steak finger basket were old and burnt. I have a pic but not sure this review allows uploads. I called the Dairy Queen 8 times within the past hour, and no one answers. It rings several times before goes to busy signal. I guess they don't take any...