Azteca Bakery — Restaurant in Addison Township

I recently went to pick up my husband's cake, when they gave it to me it was NOT what I had ordered at the time was just the decorating that was wrong. I was told to wait 10min which in reality wait time for a manager was 30 min. When I spoke to manager he said 5 minutes it'll be ready because I have to redecorate it so I said ok, that was an additional 20 minutes. When they gave it to me she said you still have a balance because it's strawberry and pecan I said ok because I was under the assumption it was right now. When I take out the cake the side was all falling apart. When he cut his cake I told him cut both ends so you can decide what flavor to get, he said it's strawberry both sides... So I paid more because it was a specialty cake but it wasn't. Very poor customer service. Never again getting anything from there! I gave them a second chance already not...

Terrible service, I came to pick up an order of strawberries that I placed yesterday and was told they would be ready for pickup at 9am today. I arrived at 330pm today and they were looking for my order. After waiting for 15 mins I'm told they don't have all the strawberries ready and its going to be a few more mins. Don't tell me my order will be ready at 9am and when I arrive it isn't....

very overpriced for the quality of the pastries. y siempre cuando voy tienen muy mala cara. i understand these are hard times but taking it out on others isn't the way to go. la rosca de reyes that they sell is not good at all especially for the price point- i suggest you take your service elsewhere. les urgió que lleven su servicio...