Dunkin' — Restaurant in Addison Township

(Don't usually leave long reviews, but this place has been terrible for the last 5 years and I'm so fed up.) Out of all the Dunkins in the area, this is the worst in terms of accuracy. Every time I come here, my order is made wrong. You want less ice? You get half a cup. You get hashbrowns? Soggy. Looking to treat yourself to some avocado toast? The bread is frozen. Today, I was looking to treat myself with a nutty pumpkin pie spiced iced coffee to kick off the fall. I get coffee every day, but avoid going to Dunkin because of past experiences. When I got my coffee, I took a sip and it was SOUR. The best way to describe it is if you had drank coffee right after brushing your teeth. Yeah... Not pleasant. I let my boyfriend try it and he said it was sour and oddly burnt tasting? I went back to get it remade. Mind you, I was trying my best to be as nice about it as I could. The young cashier was sweet, but had to go get her manager to remake it. Next thing I know, the manager is coming at me with the most AGGRESSIVE attitude and blaming me for the coffee tasting bad because of the flavors I picked and because I ordered it with no ice. (It was literally a menu item?? Nothing crazy except oatmilk instead of cream) I don't know about you, but my drink not being iced shouldn't make it sour and rancid tasting. Also, I asked for oatmilk and my drink was dark orange (borderline brown). If there hadn't been a sale going on, how do you justify charging $1.50 for just a splash of oatmilk? After some back and forth, defensiveness, accusations, and eye rolling, she finally agrees to remake my drink and asks if I wanted ice this time. I tell her to do whatever she thinks will make my drink more bearable. I am in no way blaming the guy who made my drink, it's not like he's going to quality check every batch of coffee. He was even being nice about it. :/ I get my drink, it's still bad, they didn't add the ice they had asked me about adding to try to 'fix' the flavor, and I had to listen to the manager talk crap about me in the back while I waited. I had to toss the coffee, sadly. Now, hours later, I have the worst acid reflux of my life and have to go to class feeling sick to my stomach from what was probably just some...

This store doesn't even deserve my time. They misunderstood my order 3+ times in the drive thru then when I thought they got it right I pull up and they only had one out of the two coffee's I ordered, then when I said something he said with an attitude "no you didn't order two" like how you going to tell me what the two people in the car ordered!?! Then when I said forget it cause he made it seem like a huge deal with two people behind us so I drove off took a sip of the one coffee and they got the flavors wrong after I repeated the whole order at least 3/4 times so I called and the manager who was so unreasonable, and I called him out as being the one at the window who said with the attitude what I did and didnt order and said I could come back for "one!!" coffee made right but would charge me for the other. That's horrible business, I'm a manager and to keep a customer returning you make up for your wrong as an employee. I will never come back to this location! Whoever the manager is Saturday March 27th at 3:04pm is should be fired. Horrible communication skills, and very rude, and doesn't know how to satisfy a customer when they've been done wrong. Disappointed and disgusted with service...

I moved to Addison 9 months ago and this location WAS my favorite. Sometimes a line in the morning, BUT I stayed loyal to this store.

Unfortunately, this location is a revolving door when it comes to staff. The 2-4 staff members who are the main adult workers make my order very good, accurate & consistent.

Today, I made a mistake and left my card and had to pay with coins at the drive thru window. I stop at this location 5-6xs a week and this is the first time I didn’t have my payment ready and the staff was VISIBLY frustrated. I felt bad already, but then the Manager approached the window to tell me “next time you should come inside because there is a line after you”. I work in the Drive Thru industry as well so I UNDERSTAND his job as a manger is to keep Drive Times consistent, but a pleasant Guest Experience should be just as important. Thankfully, Addison has 2* Dunkin Donuts on Lake St 🙌.

Just a simple smile :) from the drive thru window Cashier would greatly improve Guest Perception of this store. The experienced staff are visibly stressed...