Addison Ice House — Restaurant in Addison

Second time at the Ice House, but might be the last given how many great places are in nearby Addison. First time there was a couple years back and I still remember how good the brisket egg rolls were. Unfortunately, the bartender started by saying they were out of the egg rolls, the ribs, and anything pulled pork. Okay, bummer, but we went with a couple of burgers anyway. 40 minutes LATER, we finally got our food - starting with the bun (the first thing you touch), it had been toasted, but immediately starting coming apart - it smelled and tasted stale - like it was a week old. Looking at my waistline, I reasoned that I should probably be eating bun-less anyway. Unfortunately, the burger was as dry as the bun. So much seasoning as well... in fact, I woke at 2a with incredible indigestion - no, I didn’t suspect food poisoning, just a ton of seasoning in the meat that took three Pepcids to overcome (yeah, I didn’t care what the bottle label said about one in 24 hours).

All that said, the wait staff was pleasant and the bartender took two of the four Blue Moons we had off the bill because of the wait, which was cool because we didn’t ask her to. She just realized it had been a ridiculously long wait.

Might give it another try if the response from Ice House explains the above. Can’t just reply to the 5-star...

We came to the Ice house for a kick off event for our Volleyball league. The invitation stated $3.50 Sam Adams specials The place was mostly empty because a party had reserved a significant number of tables on the patio, but had not arrived yet. Our group of 8 people thus tried to squeeze onto a table that had ONE occupant (who wasn't waiting for anyone, but apparently still wanted to keep the full table for himself). After awkwardly sitting there for 10 minutes while the occupant huffed and puffed about us trying to kick him out of his own table, we had more people join us and needed just a little more space. I went to talk to one of the waitresses to ask if they could make any arrangements to accommodate our group of 8, she did not look at me for one second, and simply answered with a short "no". At which point, we decided to close our tabs and move along. As we got the checks, it appeared that the Sam Adams drink special was not applied, and upon asking, they were not honoring the deal because that was only for "game nights" (this was just the kick off party). After paying our full price beer, we went across the street to MH cafe, for outdoor seating, good service, Oberon Ales, and great sandwiches and appetizers. We did not look back, nor will we go back to the...

The service sucked. Our server was too busy talking to a gentleman on the other side of the room instead of waiting her tables . we had to keep asking another server to help us because she did not want to help us apparently. I usually tip 20% or more when the service is good but when you have to keep asking someone else or go up to the bar to ask for help you don't deserve to even get a tip. It took forever to get your food and there was a hair in my salad. It was supposed to be a Caesar salad they had mozzarella cheese on the salad instead of Parmesan cheese and the dressing would definitely not have been Caesar salad dressing. I've eaten Caesar salads at a lot of different restaurants and I think that was the worst salad. The other food that was served at the table seem to be good. but the service really sucked. The bar was so small that there was no reason why that server couldn't have done a better job. And I will never go back there again. If you don't mind waiting a very long time to get your food or even a drink then by all means go for it. We were not in a hurry but really it took her way too long if it would have been that we were with some guess I would have gotten...