Dunkin' — Restaurant in Agawam

Worst fast food restaurant experience I've ever had. We were given confusing, rude, and condescending demands by their cashiers to use a different register....back and forth. Then our orders were messed up 3 different ways as they were taken by ear, the blonde who eventually took our order was nice, but we weren't given knives and cream cheese. Another employee slapped our order in front of us and rudely said "here you go". Then a purple haired employee gave my girlfriend a angry look and practically growled at her. I ordered a grilled cheese sandwich and after almost an hour of waiting they still didn't bring it to the desk. I had to go back and re-order it and they charged me a second time while insultingly looking at me and using a harsh tone saying "ready to pay?". I will never dine at that lowly establishment again, do not...

I go to Dunkin’ Donuts everyday and never have I been treated like this by a regular worker. Older woman who is there in the mornings everyday just blatantly ignoring me at the window. I tried to scan for points and she just didn’t listen to me. She took my card, ran it, and then once I finally got her attention she got upset that I was trying to scan for points after paying, when it was her fault that I couldn’t do it beforehand. She then opened the window about two minutes later and asked me "why are you still here?" when i hadn't gotten my food or drink yet and my coffee was wrong. I have been to this Dunkin everyday this summer, you would think she would have a little more respect for someone who treats her...

I came here with my mom to get a pumpkin spice ice coffee and a chocolate glazed donut and a jelly donut. The food was great the pumpkin spice ice coffee was great. There was a big line in the drive thru but my mom decided to go inside because it was less crowded inside. The staff were nice and friendly to my mom. The parking lot is small with handicap parking and handicap accessible entrance. They also have bathrooms here and a handicap stall. You could either dine inside or you could do take out here. They also have a drive thru. I think they also have an app that you could use on your cell phone to buy food and get points for...