Domino's Pizza — Restaurant in Alabama

Normally, this Domino’s location delivers great service, fantastic pizza, and a smooth experience. That’s why I’m not giving it a lower rating. But tonight? Total off night.

I placed my order in advance for 9:15 p.m. because I had other errands. I ended up arriving early and asked if the pizza could be made sooner. The staff told me yes but that clearly wasn’t true. I waited outside for over an hour with no update, no courtesy, and no communication.

Calling was useless because the phone rang endlessly, likely drowned out by loud music or staff with headphones on. I get it do your thing. But if the vibe is “we’re too busy to be honest or courteous,” and the pizza ends up flat, sloppy, and clearly rushed, it’s a bad look all around.

Just be upfront. If you can’t make the pizza early, say that. I’d rather wait at home than be misled and handed a subpar order. Tonight was frustrating and disappointing.

EDIT

Went in a few days ago...and ughhh what happened?! I used to get great customer service and food...I'm so disappointed. None of my pizzas were correct. The service wasn't friendly. I hope they figure it out because I really don't wanna stop...

I am not the one to leave a review unless I'm pushed to do so. SAT 9/28 I had ordered $80 worth of food for my family. I order Two medium Pan pizza, XL New York, Wings and Stuffed Cheese Bread. After waiting an hour for food from the driver to deliver it. He comes with Two medium Hand Tossed, XL New York, and Wings. No Bread and Two wrong medium pizza. The driver takes the two medium pizza to bring back the correct two pizza and bread. 1 hour later the driver comes back with ONLY bread. The bread was a loaf of bread with cheese in the middle NO cheese on top or garlic and butter on it. Just a loaf. The driver told me that the manager said we was not getting the 2 pizza and we need to talk to Corp about it. I have called no answer. I went there everyday and the manager is never there. Called Corp Domino's Customer CASE ID: 7372409.

Dominos you have a policy set in place: Our Guarantee Our Guarantee: If you are not completely satisfied with your Domino's Pizza experience, we will make it right or refund your money.

You have not done anything to help with this problem all...

I am a upset mother because my family didn't have there dinner we had a...

The cheese bread was freakin awesome! And this next part you are going to think I am making it up but I am speaking the God's honest truth. I get out of my truck, and nonchalantly open the front entrance door to the place like everywhere. All of a sudden, STIMULUS OVERLOAD!!!!!! The freakin employees are in an all out, bare knuckle brawl, and I just stood there like a deer in headlights, and could not even believe what I was witnessing. Freakin awesome!!!! Finally somebody somewhere in the melee of dominos ultimate fighting championship yells to me, "Please sir could you step outside! We'll be with you in just a minute! I've got a bit of an issue here at the moment!" So I just eased on back to my truck, waited for a few minutes and then went back in. My cheese bread was ready, got it, and left. End of story. When I went back in though, there was only one guy in there and he looked completely disheveled. Lol!...