The Ice Cream Vault — Restaurant in Alachua

I was disappointed in our experience. We went at 3pm on Monday. There were around 20 patrons at this time and 2 staff members working. I do understand with any new business there are kinks to be worked out. One of those is the lack of clear organization for patrons to be waited on leading to confusion of who was next for staff and customers. The individual that gave us our ice cream didn’t check us out, and no one was at the register after we received our treats. We opted to eat our ice cream and then pay before leaving to avoid melted ice cream. The lack of process to complete a customer transaction could lead to lost funds for the business if people weren’t honest and left. We were also disappointed in the portion sizes. It could have just been the individual serving us, as we saw servings by the other staff member and they were very large. Our order was for two single scoops in a cup and one double in a cup. They didn’t even fill the cup. The double wasn’t any larger than the singles, despite being in a larger cup. The bill was almost $18. While the ice cream was good, for the amount we received, it was not worth it at all. I never completely judge a business by initial customer service, as previously mentioned, I get there will be some training issues to work out, but given the price vs what we paid for, I won’t be rushing back anytime soon. I do wish for the business to succeed and do well. An ice cream shop is a great addition to...

It’s only been open a couple of days so I understand things don’t always run smoothly. It was odd when I walked in and I was told there’s no line, I just had to get someone attention when I was ready to order. There were only two people working the back and one at the register. There were a ton of people waiting and no queue or line. Finally I got an employees attention and they started to take the order for my two young nieces I had brought with me, but then when another customer interrupted us mid-order and told the employee helping us that she should be helped instead of us because she had been waiting longer. I explained that I had just started my order and asked if we could just finish, but the employee told me simply “I don’t know” and then left us. We waited fifteen more minutes until another employee was able to take our order. It was confusing and stressful. My nieces enjoyed their ice cream but the prices are high and the service made things harder than it needed to be. I will be going back to see if maybe things are better after they settle in and they’ve worked out the kinks in their business. Sadly though, my first impression was...

Fun addition to downtown Alachua. The amount of ice cream flavor options is almost overwhelming. I know they are really new - my only feedback would be that the ordering/checking out system and the layout of everything was strange and confusing.

We were handed a numbered ticket when we walked in with no explanation, and when we asked for samples we were told to wait until the number was called. Fair enough, but this lead to lots of people who were waiting to order just standing around and we felt like we were in the way of people who were looking at all the options. When our number was called we ordered and were handed our ice cream but the place to check out was behind all of the cakes so we ended up waiting on people who were still looking. We were then standing in the way of people trying to come in and out of the front door as we waited to check out.

The ice cream was good, and the amount of options was incredible, but we definitely weren’t the only people there who were confused with the system. If there was a way to order ahead I would choose that over the...