Burrito Heaven — Restaurant in Alaska

I really wanted to like this place since I live so close. I've given this place a few chances thinking they've had an off day here and there, but they just aren't that great. The meats all appear to be very watery (boiled?) and tasteless. They sometimes try and squeeze all the water out of the meat when making your burrito, but sometimes it's too busy and they throw the watery meat on leaving you with a wet watery messy burrito. Last time I ate there I thought maybe my taste buds were fried for some reason because I couldn't taste much. There was just not much flavor to their watery burritos. Customer service is off and on. They're usually just rushing you along which is fine, but sometimes there's a person there who looks and sounds like she just hates being there. Last I was there, the lady asked if I wanted a small or large burrito. I asked what the difference was and she just gave me attitude by saying, uh the big one is bigger and didn't go beyond that. Really wish they would up their game there. I have absolutely no clue how their reviews are on the higher end. Maybe I'm missing...

My first time here. Ordered a loaded burrito for lunch for 12 dollars plus 15 percent tip. It was huge and very tasty so I ate the whole thing. I was so full that I skipped dinner that day.

I forgot my hat and left it at the restaurant. The kind customer service staff saved my hat for me. I was able to retrieve my hat. Thank you.

Truthfully, with the generous portion, one loaded burrito at Burrito Heaven is the equivalent of two burritos made from home. The profit margin is not that high for the outfit. The three customer service staff are like angels, doing their community service, even taking the time to look after my lost wool hat. Thank...

To the owners of Burrito Heaven

I have eaten at your restaurant no less than 100 times and this is what I have to say.

I have been a long-time customer and today was my last day of giving one more penny to you or your establishment. The customer service is so poor it is nearly beyond measurable. Your staff consists of confrontational, combative and downright rude, punk kids. It is very obvious that they work for daddy because no other establishment would tolerate this type of behavior. You have made yourself a very worthy adversary. I will advocate against your businesses every time I get the chance,...