Dairy Queen Grill & Chill — Restaurant in Albany

My partner and I have gone to the Albany location many times. Each time is a different bad experience. I was once harassed by a group of young boys in the drive thru and no one said anything (I was not with my partner this trip). Each time we go through the working teenagers are always very rude and don’t seem to know what they’re doing. The blizzards are always messy and not correctly mixed. The most recent experience we were wanting some burgers after doing laundry. We went through the drive thru, the lady who took our order was nice enough. Once we got to the window however, we were not greeted. They just took my card and handed it back to me without the receipt, they didn’t ask if I wanted it. They handed us our order, which we didn’t check until we got back home. They didn’t give me the order of fries I asked for but gave me the ranch. The burgers we had were messy and tasted like elementary school food. My partner and I are probably never going to go here again and if we do we are watching everything they do and going inside to make sure they get our order correct. If you are considering going here I would suggest to just go to A&W, better food...

I have never had a negative DQ experience until now. We had our doubts when we walked inside and should’ve turned around. Whoever said this location is clean, it’s not. It seemed rather dark and dingy for a fast food chain. Most the staff seemed crabby and were not helpful. It wasn’t busy so you would think they would recognize us from 10 minutes before but apparently without the receipt they would not honor the kids cone that came with my son’s kids meal. Then after he dropped the cone, they charged us again (3 cones at this point) and gave my husband the wrong ice cream. Our food was only warm, not hot, and the fries were not worth a second bite. Never stopping...

food was fine staff was really weird and rude. they got my order wrong and proceeded to talk about it amongst themselves and question if they should even bring it up to me. then the one staff member who got my order wrong threw a hissy fit at us over her mistake?? I literally didn't even notice my order was wrong in the first place and didn't care so I don't know what her deal was. they then proceeded to throw out the incorrect order right in front of us and I feel like.... that food waste was a little unnecessary and they probably could have waited until we weren't like still right next to them. first DQ trip was...