Dunkin' — Restaurant in Albany

I usually don't bother with doing reviews of fast food restaurants, but I will this time.

My experience in the drive-thru yesterday on Dawson Rd in Albany, GA was subpar — and a hundred points below that. The name on my receipt says “Tiffany.” I’m not sure if that was her, but I went through the drive-thru at 9:43 AM, and the young woman who served me had one of the nastiest attitudes I’ve ever encountered. Horrible!!

She wasn’t friendly. She didn’t greet me. She acted visibly annoyed by my presence, like I was inconveniencing her by simply existing in the drive-thru. While I can't read minds, her demeanor, tone, and complete lack of basic customer service told me everything I needed to know.

She didn’t say good morning or acknowledge me at all. She simply told me the total. I paid. She walked away. Came back. Handed me the bag with a grunt — “Henh.” (Apparently that meant “Here.”)

Who does that???... I’ll tell you who — people who hate their jobs, hate mornings, and forget that waking up with the use of your limbs and mind is a gift. People who don’t realize how privileged they are to have a job.

Well, whoever this was, she clearly doesn’t want to be there. And if that’s the case, she should find a job more suited to her personality and level of thinking.

Because of this experience, I will not be back. Ever! I don't even want the free donut that's offer when you complete the survey--nope!! I will be posting a review on every social media site I use.

Management needs to seriously reconsider allowing someone with that kind of attitude to work in a customer-facing position. It’s a complete turnoff and will absolutely impact your bottom line when people start spending their money elsewhere — and they will.

There are plenty of places to get donuts and coffee on Dawson Rd — places where customers are actually greeted, treated with basic decency, and made to feel welcome. Those are the businesses that earn repeat customers. Remember...

Called to order donuts and associate said they have plenty so not necessary to ask to hold. I explained that I go there regularly and they are almost always out of crullers so I’m calling to hold a dozen. Again she insisted it isn’t necessary. I went there to get donuts and of course they didn’t have all I wanted. I called the next day and asked to speak to the manager. The person that answered said “my name is Tiffany, how can I help. I asked 2 more times to speak to a manager and she continued to reply “my name is Tiffany, how can I help. After yet again asking if they have a manager she finally said she is the manager. I explained my complaint and she said they no longer make donuts there and they have to order what they want the day before so if I want specific items that I have to call the day before. I explained that I go there regularly and have never been told that. I asked her to educate her staff. Then I explained that when someone calls and asks for the manager she should say she is the manager. She said that’s common sense. What planet is she from to think that. She again explained it was common sense, have a great day and she hung up on me. No employee of any company they are working for should ever hang upon a customer. If they can’t handle the call she should pass the call to someone else that can. This place will never get my business again. Since the bakery that makes their donuts also supplies other retail stores I will buy my donuts at Publix. They are cheaper and most likely come from the same place. This Dunkin Donuts does not have proper training and should be off everyone’s...

Picture this: a cold, rainy day, and a mother and daughter returning from an early-morning road trip, in need of a decaf vanilla coffee to bring warmth to us again and keep us energized to face the day ahead. We placed the mobile order, eagerly looking forward to the wonderful warm sweetness of hope and mild caffeine. My mom went inside to pick up the mobile order, and the aroma filled the car with sweetness and light. It smelled of vanilla heaven. However... the taste! Utter agony! Horrific, awful, terrible-- it was undrinkable. Even after adding multiple Splendas, the bitterness (like the tears of a scorned lover) reigned supreme. My mom's theory is that the coffee had been sitting out since early morning (or possible a day or two prior). My theory is that the coffee grounds had been heated using the terrible fires of Hell, which is why the coffee tasted like three day old death. We were very disappointed, and we had already left the parking lot and could not return by the time we discovered the awful lies of that amazing smell hiding the terrible taste.

Seriously, don't order decaf from this Dunkin. They once admitted that they only make their iced decaf coffee once a day (in the morning), so if you're craving iced coffee in the afternoon, you'd better stick with caffeine...