Then & Now Boutique — Local services in Albany

I had never been here before, and I had some clothes that I was going to give away, but my coworker told me about this place. I already had my clothes in trash bags in my car, so after work I drove over the take the clothes to the shop. I walked in with bags in hand, and when I first entered the store, the lady behind the counter just stood and stared at me. It took a few seconds for me to realize that she wasn’t going to say anything, so I took a few steps forward and let her know that I had never been there before, but I was told I could drop off clothes to sell. The lady looked down at my bags and then rudely said that they only accept clothes on Tuesdays and Saturdays. Then she preceded to rudely say that they only accept clothes on hangers. Now, I understand that different stores have different rules and procedures, but did she have to be so rude about it? I literally told her I had never been there before, and she acted like I was just supposed to know that the clothes needed to be on hangers. I felt like Julia Roberts in Pretty Woman when the sales ladies take one look at her and automatically assume she is trash. I felt like trash in this place. One of the customers she was helping came over to me afterwards as I was gathering my things and told me she thought that was pretty rude the way she treated me, so I know this isn’t just in my head. Long story short, bring your business elsewhere...

One star is giving too much credit. If I could rate NO STARS, I would. Between clothes and shoes, I took 45 pieces to them to be sold, which included some BCBG shoes. Two weeks later, I was informed that they only kept 5 pieces. Two months later, nothing sold. Four months later, only one item sold. SUPPOSEDLY. I picked up a check for a whopping $5. They could have saved that paper, and gave me the cash. Mind you, I would do the majority of my Christmas shopping there. But it's a ripoff. I will NEVER step foot in there again, and have told family/friends not to spend their money...

This is one of the best thrift stores I've visited. It was very clean, organized, and bright. The prices are very good and they had additional discounts on the day we visited. The staff was also very friendly and helpful. As a bonus, that day, they apparently had the wrong radio station on, and I had the pleasure to listen to Metallica while my wife shopped. I would definitely recommend it, and we will...