Hal's Office Coffee — Restaurant in Albany

I like to come here regularly for coffee because I truly enjoy it. Their coffee art is very much appreciated. As far as food goes, I had only tried their quiche once and it was absolutely amazing. It has a tender, flower-shaped crust, just crispy enough, warmed to the core and topped with a beautiful piece of bacon, which added so much life to an already delicious quiche. Trying to recreate this experience, I was very excited to have two special guests try this little piece of heaven with a drink on the side. Sadly, things didn’t go as planned because our quiche took quite a bit to get to us, but I understood, as there were a lot of customers. However, the quiche was refrigerator cold, even when I asked for a warm quiche. Plus, it lacked the very desired piece of bacon on top. One of my guests was already halfway done with his because he was very hungry but my other guest and I had our quiche heated or reheated- at this point I wasn’t even sure if they had even popped it in their heating device. We had waited for around 10 minutes, as there were still a lot of people, when I got up to be ready to pick the quiches up at the counter. I was excited to continue with breakfast when I was disappointed to find that it was still cold in the middle- only the crust was warm. I was sad that my guests and I did not have the same wonderful experience that I initially had. I still give 4 stars because the quiche itself wasn’t bad and I did have one absolutely great experience before this one, but I hope that they pay attention to these things as those are the ones that will keep us coming back over and over again. I was glad I captured what my first quiche here was like- it was as good...

EDIT: Owner has rectified situation. Thank you for making this right. Original post below:

ATTN 3/2021: CURBSIDE PICKUP NOT AVAILABLE EVEN THOUGH THEIR WEBSITE SAYS OTHERWISE Their website indicates they do curbside pickup as an option during COVID but when I pulled up with 2 small children in my car, the man answering the phone told me in a perfunctory manner that they don't (false advertising). After I informed him of my situation and the error on their site, he simply repeated that they don't do curbside without offering me any other options. I had to do what I have NEVER done in my life and leave my 2 babies unattended in my vehicle and sprint to the window to pickup my order. Dear Hal's Office, please correct your website so it accurately reflects your services. Also strongly consider training your staff so if there is a goof-up and the establishment is at fault, to make it up to the customer in some way. I was offered zero recompense for the trouble your error caused. I will not...

I just came in today to order a Chai. My usual. The server female in a blue sweater with a Bobish hair cut.. brought out the coffee for one of the customers sitting outside. I wondered if she would do the same for me, also sitting outside. Alas, She did not. Instead, she yelled at the top of her lungs behind the counter ALMOND CHAI!!. she was incredibly unpleasant and I feel she did this to me because of my skin color. I frequent this shop and was exhausted today with school work and tried to have a small moment of relaxation in the sun..

It would have been great had she extended to me the same courtesy the other customer. . I work at a local school and was incredibly dismayed by my experience this afternoon.

Overall the Chai is great. The cups are too small 6.50 for that size and the service from that woman has deterred me from possiby...