Happy Donuts — Restaurant in Albany

I have been a regular customer for over 15 years. I've had doughnuts orders for office events. The quality of the service and product has always been superior. Until, two weeks ago, just one employee with a bad "I am to special to help you" attitude has brought the quality of service to unacceptable. This women works in the morning with a beautiful short hair cut and a mean mug on her face. Today, it was apparently clear she did not want to help me...and she'd made sure I'd knew It! The negative vibes from her were so thick in the air. She was helping some one else when I came in..she'd never made eye contact. When she had finished service the man she'd quickly walked away towards the back where another employee was sweeping. The other employee asked if I had been helped...proceeded to help me! Quickly,the women that walked away came back to help the white male behind me...no eye contact or smile or even hi! She then stood by the grill area looking forward never acknowledging me! This kind of service is horrible and unacceptable. Two weeks ago,this employee played stupid on where to scratch off the bar code on a lottery ticket.I had made it known that since over half of the business is lottery that she was lying. I would have rather her tell me that she didn't want to do it instead of what was an apparent lie. That day by the time I had lefted,I thought she was ok and for me it was over. But today because of her awful service she is not over it. I am a customer and her behavior is prejudice and questionable. I do trust this situation will be discussed So, my next rating will be...

Yah, the donuts must be pretty happy because they taste so good, but the I think the real happy ones are the customers. I was here because my other favorite favorite donut shops were closed for the day, before it was even 5PM. Wow, display case is packed with glistening, fresh gumminess. I could hardly even see the twists I had on my mind, but when I hesitantly asked about cinnamon, the proprietor pulled one out with a fiendish look of pride as my mind reeled with relief and joy. Luckily I had taped my mask to my face which kept my jaw from hitting the floor as he held it up with his tongs, rotating it back and forth slightly for my inspection. Oh, yes, please! There was something like six pots of coffee on tap and he mentioned at least four varieties - I had already looked and they were all mostly full and fresh looking even as evening approached and my large size cup did not disappoint. He even gloved up to handle filling my cup! Fast and efficient with the usual X pattern on the floor and all the other customers becoming quiet and cooperative as they, too, fell under the spell of the donut fumes. You can see from this review what that cinnamon twist and the follow-up chocolate buttermilk item did to my mind. My doctor would be upset if he ever finds out, but I'm going back tomorrow. It's not my fault; it's been over two weeks since I've had a donut of any kind. I do love my twists at my regular place, but I'm going to be...

I would like to express my gratitude to the young man at the front desk, whom I believe is the owner. This morning was quite challenging 😂, and I'm sure parents with children can relate. In short, my son had a potluck at school, and we decided to bring donuts from a place we have visited before.

I had ordered 28 donuts for my son's classmates, but while placing the order, I realized that I had cancelled my card, thinking that I had lost it. Consequently, my card was declined. However, the young gentleman, who happened to be of Asian-American descent, overheard the situation and kindly offered a solution. He didn't want my son to be late for school, so he suggested that I take the donuts now and return later to pay. I was pleasantly surprised by his act of kindness, and I genuinely felt that he meant it. Since I live only 4 minutes away, I accepted his offer. Writing reviews is not something I do often, except in circumstances like these.

The gentleman took a risk on me, although it wasn't a large sum of money. Yet, for a local business, every risk matters. I want to extend my heartfelt thanks to him for trusting me. As promised, I went back to the shop 15 minutes later to settle...