Krystal — Restaurant in Albany

I ordered my food in the drive thru, a sack full of 12 Krystal Burgers w/Cheese, pull up to the window to pay and get what I ordered and the drive thru attendant says to me, "Can you please pull over to the side and we'll bring your order to you"? So, I look in front of me and over to the side where she asked me to pull over to and 2 parking spots in front of me and 3 to the side all had vehicles in them with headlights on. I'm thinking to myself, all these people also have drive thru orders that they are waiting for someone to bring out to them. Now, had I paid attention to my surroundings better and seen all these other people waiting for food before I paid for mine, I wouldn't have thought twice or another second and I would have pulled off and went somewhere else! But I didn't and I had to wait for i know, at least 15 minutes for my food to come out to me. Needless to say, by this time I was very irritated and rather pissed!

This has happened to me the past 2 times I've went to this Krystal. The 2nd time I went was totally my mistake because I knew I should have looked to see if anyone else was waiting for their drive thru orders and I didn't. It was a deja Vu moment for me and once again I waited at least 10 minutes this time. Both visits took entirely too long to get my food and to have an empty dining room and take this long is unacceptable and there's no excuse for it, period!

I'll definitely be checking from now on for people waiting on their orders if, I decide to go back or I'll just go elsewhere to begin with. Get it in gear Krystal on N. Slappey in Albany, GA. or you're gonna see your business drop in...

I went through the drive thru. First of all I had to wait 7 minutes before getting my order taken. 8 minutes later I was finally at the window to pay for my order. Did I mention I was 2nd in line behind the one that was already sitting at the window. Idk how long they've been sitting there. They were asked to pull forward.Anywho the cashier takes my payment and gives us our drinks. She then asks us to pull forward. There was a car and truck in line behind me. They were given their orders and wasn't asked to pull forward. We ordered Krystals with cheese and some fries and classic and chili cheese pups. After waiting for 10 minutes some one finally comes out and hands the first car their order. They go back in then for about 5 minutes then comes back out to us without our order and says they got our burgers cooking and she's dropping some fresh fries so they could be hot when the burgers come up and then she'll have our order to us. So we thanked her for the update. She stands outside having a whole conversation with her friend then goes back inside.Here she comes 10 minutes later with our order. We checked our order. Everything in the bags was cold except the fries. Wtbs we waited 40 minutes at a fast food restaurant...

Wish I could give 0 stars. The manager came out to my car after we sat and waiting on my food (4 krystals with cheese, no onions and fries and a drink) for 30 minutes. She asked for my receipt and I gave her the receipt and NICELY told her we had been waiting 30 minutes, she told me "you aint waited no 30 minutes." I asked her for the time on the receipt she said 7:14p.m. and I explained to her that it was already 7:46p.m. and yes I HAD been waiting 30 minutes. The tea they gave me was sour. When they finally brought the food out, the burger had onions, they were not even Luke warm, and the bread was stale. I tried to call multiple times they wouldn't answer. When they finally did, they hung up on me. (Yes I should have checked my food before pulling off, I was ill and hungry, and just over everything at that point) This was at the North Slappey location. They need a new manager, asap. Don't work with people of you're...