Yo Sushi — Restaurant in Albany

I've been going to this location for the past 3 years and historically it's been a 3.5 star, experience for the food and wait time. However, recently it took over 30 minutes for the 5 sushi rolls my boyfriend and I ordered.

As I was getting hungrier and I can feel my blood sugar dropping, I see people who ordered after us receive their food before us. It appeared they forgot about our sushi rolls and it wasn't until my boyfriend asking them two times about the status on our order that our food finally arrived staggered out. Nobody apologized for the delay.

To add insult to injury, we noticed the prices charged on the receipt were more than what was posted on their wall menu. When we pointed this out to the manager and asked for a price adjustment, he said the prices increased, didn't care that the wall menu didn't reflect the changes, and denied our request for a partial refund. Now we have to contact the credit card company to dispute the charges.

In other dining establishments the workers would do one or all of the following: Warn us if the wait time would be a lot longer than usual so expectations would be adjusted. Offer to bring us edamame, miso soup, or some other low-cost item on the menu free of charge while we wait for our food. -Be transparent about any increase in prices, especially if it's not clearly posted for the customers. -Offer a discount or a gift card to use for the next time we dine there as a gesture of goodwill.

Since nobody bothered to do any of the above actions, they clearly don't value their customers so we won't...

I don't know what you all are eating, but this is not good or fresh. Overpriced for mediocre sushi. First off, the miso was just hot water on miso paste. They didnt make actual broth. The chicken teriyaki was old and chewy. The California roll was soggy and tasted off. The other two rolls were smaller than normal, and was in no way fresh. Despite not ordering a roll with tuna, there was one that had a very tuna flavor. It had the texture and taste of tuna from a can. The avocado was old and brown. They added a spicy sauce to an item that didnt specify it would be spicy. The rice isnt authentic sushi rice. Sushi rice has a sweet flavor and this rice was blaaaand. When you have to resort to soy sauce and other condiments to eat the sushi, then that means the sushi is a failure. You can add sauces to your liking, but sushi should be fresh and tasty enough to eat BY IT SELF. I walked out extremely disappointed and queasy. Waste of $50. Go to...

I love the food at this restaurant and my downgrade to 2 stars is because of a non-food experience. I'm offering this so others can take caution. I dined with my son at Yo Sushi Berkeley on June 28. We had three dishes that came to a total of $36.66. I have no complaint about that because we knew what we were ordering and we quite enjoyed it. The caution that I offer is that when I checked my bank balance this afternoon I saw that I had been charged for the cost of the meal twice, for a total of $73.32. That I was not OK with. I was able to dispute the second charge with Citi Bank but I know there are folks that would let that slip by. Whether is was carelessness or intent on the part of the restaurant, it's simply something that...