Habit Burger & Grill — Restaurant in Albany

Very rude customer service from the two ladies at the cash register area today. I've been here at the Albany location once before and there was a friendly, helpful, knowledgeable guy who took my order and answered my questions about ingredients, particularly since there are certain ingredients I cannot have. He even gave extra info I didn't know to ask about, which I really appreciated.

Not so with the rude ladies today. When a customer finished ordering from a live human at the register, I asked the lady at the register what the difference is between the veggie burger and Impossible burger. She said nothing at all, as if she didn't even comprehend the question. Another lady said one is "fake meat" and the other is "made from vegetables." That made no sense since they are both plant-based. She had a rude look on her face from the get-go, like she didn't want to be bothered with a question, then she just turned her back to me. I said there's a large price difference, so is there any other difference, and when she turned around, she gave me a rude look again. I said she doesn't have to be rude. Then she said there are different toppings, followed by giving me this big fake smile with a sarcastic look. I was taken aback and said again she doesn't have to be rude. She said she's not going to take my order and to order from the machine. This is despite the previous customer ordering from the cashier who was still standing there. Then the rude lady said they're closing, despite there being 15 minutes left before they close. Then the one who never speaks left the cash register. I never got a real answer and was left there without anyone taking an order, despite many staff being there.

The Albany spot needs to get consistent in hiring knowledgeable and friendly staff, because the difference between my first time there and today were like night and day. This is especially true for people wjo may be new to the going to the chain, who have food allergies or dietary requirements such that they need to know basic ingredients. I do not recommend the Albany location. I've been to another Habit in another city that had friendly, knowledgeable staff, so the chain itself seems fine. The food was good when I ordered before, but I did not even order this time and don't believe they make it a welcoming place for me to want to order...

Went in here and ordered a regular charburger. I was in there to order at around 850pm. They close at 10pm and they were already cleaning the grill so the patries were already cooked and placed some where else. I work night shift and I took my food back to work to eat and the fries were soaked in grease and we'll over cooked, hard, and cold. My burger was RAW!!! And cold. I took it back to the restaurant and I asked the lady if there was a manager and "Gigi" said with an attitude "yeah im the manager" i pulled out my burger and showed her that the meat was still raw and she goes "oh" shruds her shoulders and asked me if I want a new one. The person behind the counter putting the food together looked at me as if she knew something was up. Another employee was standing on top of the counter cleaning the hood vents where the food was and all the grease, dust, and what ever else falling on top of the food. My fries were so gross and cold. I asked for her name and the she just pointed to her name tag. I asked for the name of the person who cooked it and she refused. She never offered to refund my money either. I believe this was intentionally done due to what I do for a living and how I have to dress for that profession. I have sent a complaint to cooperate. They also did the same thing to my partner with his food as well. I have had pleasant experiences with other managers but Gigi seems to hate 1st...

Absolutely disgusting 🤮 ordered the sourdough whatever the hell they call it burger and it tasted like straight up cleaning product like they washed the lettuce with pinesol or something I will definitely NEVER return to any of these places ever again first impression is THIS PLACE IS SICKENING!!! 1st and last time I will ever eat at this place! 🤮🤮🤮

I see your response to my post "owner" and no thank you. I am not interested in playing games with places I go to eat. You had your chance and that is the only one you will get. That was the first and last time I will ever go to any of these places, NEVER AGAIN!!! I only had the one bite of that disgusting burger, spit it out and told your employee about it and thru it in the trash behind the counter! My wife managed to eat about half of her burger and then threw it away as well and then spent the whole next 2 days feeling sick from whatever that was. SO, NO! I am not interested in going to some website to leave another review or get some help from anyone with this company. Keep your $45 or $50 whatever it was that you made off that order and good luck! And now that I think about it I even gave a tip at the kiosk when I made the order how stupid of me. I didn't even talk to anyone at the counter no thank you, no enjoy your meal, no nothing! The more I think about this the more I should have known it was going to be a...