Pet Food Express — Local services in Albany

For anyone who takes the time to read this story I urge you to PLEASE never shop at the Albany ‘Pet Food Express’ location or to do business with ‘Pet Food Express’ again. Please also remember that they are connected to Amazon as well.

I purchased a new dog food brand from this location that is almost exclusively available through ‘Pet Food Express’ at the recommendation of my veterinarian. The first one and half weeks of feeding the new food to my dogs went well. However, the new batch of food that I purchased over the weekend at the Albany ‘Pet Food Express’ location left two of my dogs extremely ill to the point where they had to be rushed to the ER for treatment of symptoms which included bloody diarrhea, vomiting, lethargy, loss of appetite and labored breathing. My older dog has currently gone into what the vet believe to be renal failure and it is unknown whether she will pull through after what the vets claim to be caused from “ingesting a toxin or bacteria” in the new food that was purchased from the Albany ‘Pet Food Express.’

That said, my review is in no way related to the specific product that I purchased as I have been in direct contact with the manufacturer of this particular food brand who have been very responsive and are working diligently to identity what went awry in their quality control practices leading to the toxic pet food. ‘Pet Food Express,’ on the other hand, took a very defensive and cavalier attitude regarding my concerns.

This morning I called to let the manger of the Albany ‘Pet Food Express’ know that I had two dogs who required ER care as a direct result of a product that had been purchased at his location as I felt that it was the responsible thing to do so no other dogs would get sick or potentially die from consuming the same product they are selling at this location. At no time did I request a refund for the product that had poisoned my two dogs nor was I looking for any remuneration for the hefty vet bills I had incurred due to the poisonous product that their establishment had sold to me. I was simply informing them that they had sold me a product that had led to two of my dogs ending up in the ER. The manager’s response was dismissive, accusatory, and downright defiant as he cut me off and spoke over me in order to tell me in no uncertain terms that there was nothing he would do to prevent selling potentially toxic pet food to unsuspecting pet parents at this location. I am astonished that a business who caters to pets would be so callous to the suffering of pets and be so unconcerned about causing further suffering of even more pets in the future.

After speaking with the ‘Pet Food Express’ customer service department after calling the store just in case the manager at the Albany ‘Pet Food Express’ was somehow not following company protocol it was made abundantly clear that ‘Pet Food Express’ as a corporation chooses profits over the health and safety of pets which is completely despicable and immoral.

As an aside, if you are still not convinced that ‘Pet Food Express’ doesn’t deserve your business, please consider that their entire business model is based on opening up locations near locally owned and operated “mom and pop” pet supply stores in order to drive them out and take over their clientele. This is indeed the case at the Albany ‘Pet Food Express’ which they opened no less than three blocks away from a well-established and really wonderful pet supply store that was an asset to the community and would, without a doubt, have pulled any potential toxic pet food from their shelves immediately without hesitation.

My dogs’ health is worth more than the loss of some measly profits. I had hoped that this company would just do the right thing and toss out toxic pet food before it could hurt more pets but they unequivocally do not care about you, your pets, or who they harm in the interest of turning a profit. SHAME on ‘Pet...

Highly recommend this store for the super nice and helpful staff! I am a new parent of a big dog who is scared of water. I tried multiple times at different days and had challenges getting him in the bath station. The staff were always warm-hearted and provided me a lot of advice. Today I stopped by again, Lindsey was very patient, friendly and helpful. We finally got the dog ready in the bath sink around 6:45pm after spending 45min comforting the dog and getting him emotionally ready. We were a bit stressful. Lindsey stayed with us till passed store closed time, brought us extra towels, and !never pushed us. We left around 7:20pm. Lindsey still need to spend time sanitizing the sink. We were so touched and so grateful. Definitely...

While entering this gorgeous pet store in Albany, CA., we were asked, by a beautiful girl, Asatta, could she be of help, absolutely, yes! We needed a name tag for our Beagle, Bailey Boo & every other place between pre buying, limited styles &having to operate the machine ourselves, it seemed we’d arrived at the right place with the most fun jovial employee. She accomplished the task in no time and directed our attention to a display of 75% off toys, yey for Bailey! While we were there we saw dogs & customers enter, & it was one such pups Birthday… a celebration, treat ensued. We had so much fun & this is exactly where I like to spend my money, terrific atmosphere, Asatta & others clearly loved their jobs & why would we shop anywhere...