Baskin-Robbins — Restaurant in Albemarle

They don’t deserve one star. They ruined the birthday cake which was a major occasion that We (... as in plural because there were 2 of us that had to make a visit in person regarding the order prior to the date of pick up...) ... again “We” went out of our way about a 40min drive to inquire in person because their phone doesn’t work and you can’t get a hold of anyone and no one responds to your email ... so when we arrived (...the first time...) their doors were locked and they wouldn’t let anyone inside... like ???? (Pandemic and COVID is no excuse) so we had to go thru drive through to talk to anyone... so one kind gentleman named Asyress was the only one who tried to be kind enough to help...and after speaking with the cake decorator named Jessica over the phone since she wasn’t there in person, I felt that the cake order would be understood and confirmed...but The next day when we had to drive back another 40min drive there and 40min drive back...(...we had to buy a cooler with dry ice to keep it from melting and requested the cake to be deep freeze along with the ice cream packs we requested...) but when we went to pick it up... the cake decorations were not done and they spilled something on the cake!!! Then they didn’t get the ice cream pint packs right either!!! They gave us the wrong flavors on 3 out of 5 of them!!!! And one of the flavored pint packs didn’t have a lid! They said they ran out so they put a paper bag over it as a cover!!!! Look at the images! It’s soooooo unacceptable!!! Unprofessional!!! And upsetting!!! We will never get that time back or the special moment we had planned which is very sad. No apology will help. I just wanted everyone to know how horrible my experience was at this location and I LOVE BASKIN ROBBINS... but I will never go back to this location! They should be shut down since they don’t have anything together... they don’t even have employees to help... one employee came in with her kids on her day off to just get an order but the employee working needed help so the other employee that was off stayed to help while her kids waited. So I don’t agree with their operations. They need NEW MANAGEMENT OR NEW OWNERSHIP to save that place! Even Dunkin Donuts had stale donuts and their number goes to Speedmart across the street! Seriously?! Enough...

They are always out of cookies and cream ice cream, as well as lemon donuts. I got a coffee there and since their machine was down and I couldn’t get a frozen one, I got an iced coffee. The sugar wasn’t even dissolved and with every sip I got sugar granules in my mouth. Every time I have tried to go recently, I have had poor food and even worse service. Today, yet again, they were out of the flavor of ice cream that I wanted and since a sign was covering their flavors (at the drive thru) I asked what flavors they had. The girl working there was incredibly rude and said they had too many flavors to name them. They have also got the sizes ordered wrong on several occasions and always have a bad attitude when asked a question or asked to correct a mistake. They make me feel like an inconvenience and due to the poor service, I won’t be back. I’ve given several chances. I’ll be taking my busines to DQ where they always get it right and with...

Went thru the drive thru because we were hauling a loaded utility trailer . Ordered 2 small milkshakes. Paid 10 bucks for 2 small chocolate milk drinks basically. Had to pull up because they dropped one. No big deal. My problem is they didn't give us straws asked us to go back through the drive through. I said just forget it. She clearly could see that we had this trailer attached to the back of our truck Why would we fo back through the drive through again for 2 straws!!!!! Then she says I will go & get them. It started pouring down rain by this point. She comes back with ONE straw!!! We had TWO drinks/milkshakes!!!! Then she gets all pissy because she brawt the straw to us and she got wet?! Excuse me?!! Nope, I will not go back. That's the 2nd & last time I go there. The first time I was not impressed & certainly not this...